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Visitor Services Assistant

2 weeks ago

Perth, Western Australia Rottnest Island Authority Full time $40,000 - $60,000 per year

Pool ref No: PA2531VSA

Salary/Level: Level 1, $ $ per hour plus 25% Casual Loading plus 12% Superannuation

Tenure: Casual

Location: Rottnest Island (commuting), Western Australia

Pedal & Flipper is one of Australia's largest bicycle hire operations, offering pedal bikes, electric bikes, mobility equipment, and other recreational items to Rottnest Island visitors. The team of Visitor Services Assistants plays a key role in delivering high-quality service as part of the Rottnest Island Authority. The business operates year-round, and the team assists customers with hire transactions on a seven-day roster. Pedal &Flipper is part of the Visitor Services Directorate, which also manages Stay Rottnest rental accommodation and the Rottnest Island Visitor Centre.

Daily travel to Rottnest Island is from Fremantle or Hillarys with ferry tickets provided by the business.

At the Rottnest Island Authority (RIA), we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will demonstrate Personal Leadership to help drive positive change.

The successful applicant will be required to possess or obtain a current and satisfactory National Police Check prior to commencement.

Application Instructions:

To allow the selection panel to make an accurate assessment of your application, please submit the following:

  • Applicants to submit a statement of no more than two (2) page outlining their suitability for the role, including relevant experience and addressing the essential selection criteria. Note: These instructions differ from the instructions in the Job Description Form.
  • A current CV, including the details of two referees with one being a recent or current manager/supervisor.

Selection Criteria

Essential

  1. Demonstrated experience in the delivery of superior sales and customer service within a busy tourism, recreation or retail environment.
  2. Demonstrated ability to resolve customer service issues.
  3. Demonstrated ability to handle cash and accurately balance takings using a retail Point of Sale or web based booking system.
  4. Ability to work in a high-pressure environment where physical fitness is a factor.
  5. Applies and promotes the principles of equity, diversity and work health and safety in the workplace.

Desirable

  1. Current First Aid certificate
  2. Current "C" Class Drivers Licence.

Please click "Apply" and you will be redirected to the WA Government Jobs Board website at where you can submit your application online.

For further information about the Rottnest Island Authority, please visit

For further job-related information, please contact Brittany Crockford on

Closing date: Monday, 1 September 2025 at 12 noon AWST (2pm AEST). No late or pro forma applications will be accepted.