Visitor Services Assistant

2 weeks ago

Perth, Western Australia Rottnest Island Authority Full time $60,000 - $80,000 per year

Pool ref No: PA2531VSA

Salary/Level: Level 1, $ $ per hour plus 25% Casual Loading plus 12% Superannuation

Tenure: Casual

Location: Rottnest Island (commuting), Western Australia

Pedal & Flipper is one of Australia's largest bicycle hire operations, offering pedal bikes, electric bikes, mobility equipment, and other recreational items to Rottnest Island visitors. The team of Visitor Services Assistants plays a key role in delivering high-quality service as part of the Rottnest Island Authority. The business operates year-round, and the team assists customers with hire transactions on a seven-day roster. Pedal &Flipper is part of the Visitor Services Directorate, which also manages Stay Rottnest rental accommodation and the Rottnest Island Visitor Centre.

Daily travel to Rottnest Island is from Fremantle or Hillarys with ferry tickets provided by the business.

At the Rottnest Island Authority (RIA), we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will demonstrate Personal Leadership to help drive positive change.

The successful applicant will be required to possess or obtain a current and satisfactory National Police Check prior to commencement.

Application Instructions:

To allow the selection panel to make an accurate assessment of your application, please submit the following:

  • Applicants to submit a statement of no more than two (2) page outlining their suitability for the role, including relevant experience and addressing the essential selection criteria. Note: These instructions differ from the instructions in the Job Description Form.
  • A current CV, including the details of two referees with one being a recent or current manager/supervisor.

Selection Criteria

Essential

  1. Demonstrated experience in the delivery of superior sales and customer service within a busy tourism, recreation or retail environment.
  2. Demonstrated ability to resolve customer service issues.
  3. Demonstrated ability to handle cash and accurately balance takings using a retail Point of Sale or web based booking system.
  4. Ability to work in a high-pressure environment where physical fitness is a factor.
  5. Applies and promotes the principles of equity, diversity and work health and safety in the workplace.

Desirable

  1. Current First Aid certificate
  2. Current "C" Class Drivers Licence.

Please click "Apply" and you will be redirected to the WA Government Jobs Board website at where you can submit your application online.

For further information about the Rottnest Island Authority, please visit

For further job-related information, please contact Brittany Crockford on

Closing date: Monday, 1 September 2025 at 12 noon AWST (2pm AEST). No late or pro forma applications will be accepted.

  • Supervisor Visitor Services

    2 weeks ago

    Perth, Western Australia The Perth Mint Full time

    Competitive salary, offering between $ 80 000 and $ 90 000 per annum- Unique products and services with a global reputation and footprint- Permanent role within a unique historical organisation**ABOUT THE ROLE**:In this role you will supervise and lead a team of Tour Guides and Visitor Service Officers whilst overseeing the daily operations of tours,...

  • Visitor Service Ambassador

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $33,599 - $37,919

    Job Title: Visitor Service AmbassadorDescription:The role of a Visitor Service Ambassador involves providing exceptional service to customers in a fast-paced tourism environment. As a key member of the team, you will be responsible for delivering high-quality service and resolving customer issues in a professional and courteous manner.Key...

  • Visitor Experience Associate

    1 week ago

    Perth, Western Australia beBeeCustomer Full time $62,143 - $78,673

    Visitor Experience AssociateWe are seeking a highly motivated and customer-focused professional to deliver exceptional service to our visitors.About the Role:Key Responsibilities:Provide outstanding visitor experience through responsive service at retail outlets and visitor centres.Assist with hire transactions, resolve customer issues in a timely manner,...

  • Visitor Services Officer Grade 2

    2 weeks ago

    Perth, Western Australia Agency : Western Australian Museum Full time $60,000 - $80,000 per year

    We are seeking to establish a Pool of Casual Visitor Service Officers at the WA Museum Boola Bardip for vacancies that may arise within the next 12 months, with the possibility also of Permanent, Fixed term, Full-time, and Part-time appointments. About us The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone....

  • Visitor Experience Leader

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time

    We are looking for an experienced and self-motivated professional to take on a leadership role in our Visitor Services team. As a Supervisor Visitor Services, you will be responsible for ensuring exceptional customer service, leading a team of Tour Guides and Visitor Service Officers, and overseeing the daily operations of tours, reception, and medallions...

  • Prominent Cultural Institution Visitor Services Officer

    2 weeks ago

    Perth, Western Australia beBeeCustomerService Full time $60,000 - $80,000

    Visitor Services Officer RoleThis role enhances the public profile of a prominent cultural institution through exceptional customer service and engagement with visitors from diverse backgrounds.Deliver high-quality experiences for museum visitors, including guided tours and educational programs.Collaborate with colleagues to set up events and ensure seamless...

  • ATSI Employment Reg, Visitor Services Officer – WAM

    3 weeks ago

    Perth, Western Australia Council of Australasian Museum Directors Full time

    ATSI Employment Reg, Visitor Services Officer – WAMClosing Date31/10/2025 4:00 pmInstitutionWestern Australian MuseumEmployment statusFixed Term – Full Time, Fixed Term – Part Time, CasualLocationPerth Metropolitan and Regional Western AustraliaContact nameHuman ResourcesContact emailAboriginal and Torres Strait Islander Employment Register – Visitor...

  • ATSI Employment Reg, Visitor Services Officer – WAM

    7 days ago

    Perth, Western Australia Council of Australasian Museum Directors Full time

    ATSI Employment Reg, Visitor Services Officer – WAMClosing Date31/10/2025 4:00 pmInstitutionWestern Australian MuseumEmployment statusFixed Term – Full Time, Fixed Term – Part Time, CasualLocationPerth Metropolitan and Regional Western AustraliaContact nameHuman ResourcesContact emailAboriginal and Torres Strait Islander Employment Register – Visitor...

  • Enhance Visitor Experience

    2 weeks ago

    Perth, Western Australia beBeeRetail Full time $40,000 - $60,000

    Customer Experience RepresentativeJob DescriptionWe are seeking a highly skilled individual to enhance our visitor experience. As a key member of our team, you will have the opportunity to learn new skills, work in a dynamic environment, and engage with visitors to promote high-quality products.Key ResponsibilitiesDeliver exceptional customer service that...

  • Visitor Experience Specialist

    2 weeks ago

    Perth, Western Australia beBeeCustomer Full time $33,599 - $38,813

    We are seeking a highly motivated and customer-focused individual to join our team in delivering exceptional visitor experience.Job RequirementsThis role involves providing superior sales and customer service within a busy tourism environment.Deliver high-quality sales and customer serviceResolve customer complaints efficientlyHandle cash and accurately...