Technical Services Specialist

Job Description:

The Technical Services Specialist will be based in Queensland . In this position , you will be reporting to Manager, Technical Services, APAC. region. This position will be required to ensure that Nextracker's product and support exceeds customer expectations and is of the highest quality possible, developing
customer loyalty by optimizing the product to the customer's needs and providing r's needs industry leading standards of technical support service. Watch "Culture is our Passion" to learn more about us.

We are looking for someone who demonstrates:

• Passionate drive to innovate and create
• Integrity to the core
• Enthusiastic customer focus
• Consistent interactive teamwork
• Desire for continuous improvement and top performance

Here is a glimpse of what you'll do:

• Providing comprehensive technical support to Nextracker's global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues.
• Ensuring an exceptional customer experience by leveraging your product and systems expertise to optimize customer production value.
• Developing a deep understanding of the mechanical, structural, and electrical components of the system.
• Evaluating mechanical and electrical issues encountered in the field to identify the root cause.
• Proactively identifying potential risks and failures associated with mechanical and electrical components, and taking appropriate steps, including implementing corrective actions.
• Collaborating with field personnel to troubleshoot problems and program new components.
• Conducting testing and deployment of Nextracker technology, providing on-site training to customers and partner companies.
• Working closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products.
• Demonstrating strong written communication skills in preparing reports, service proposals, and procedure manuals.
• Serving as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues.
• Resolving problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed.
• Advocating for the voice of the customer when collaborating with internal teams on product-related improvements.
• Developing proficiency in the Nextracker's Case Management System and actively supporting continuous improvement initiatives to enhance the customer experience.
• Delivering regular progress updates to management and customers, based on well- founded recommendations supported by data, evidence, and sound judgment.
• Providing support to Nextracker's system design, product development, sales, and marketing efforts as requested.
• Willingness to travel to customer sites when necessary to address specific requirements.
• Able to carry a $2000 balance at a time on personal debit/credit card for travel expenses (Reimbursable)
• Be a current resident of Australia.

Here is some of what you'll need (required)

• Bachelor's degree in engineering (Electrical, Mechanical or equivalent) or Information Technology, and/or equivalent experience working on industrial control systems (minimum 10+ years' experience) required.
• Strong knowledge and experience with Ethernet networks and IP enabled devices.
• Experience with remote access and VPN technologies.
• Strong knowledge of wireless technologies.
• Knowledge of Cybersecurity best practices.
• Customer Service Experience (Minimum 1 year)
• Strong Troubleshooting and problem-solving abilities.
• Proficient in the use of standard business systems (Word, Excel, PowerPoint, Outlook etc.)
• Good interpersonal/customer management service skills.
• Excellent verbal and written communication skills.
• Strong self-starter with ability to work both independently and as part of a team.
• Proficient in the safe use of hand tools (Laser levels, torque wrenches, grease guns,
• Battery drills, air compressors etc.)
• A good understanding of Australian WHS regulations, especially regarding the construction industry.
• Knowledge of industry standard safe systems of work and experience with use of JSA and SWMS documents.

Here are a few of our preferred experiences

• Electrical/Instrumentation qualification & experience.
• IP Networking
• Communication protocol experience with Modbus, OPC-UA and SSH, FTP, SFTP, SCP.
• Linux operating system experience.
• Automation scripting/programming experience (E.g Powershell, Python, VBA, Bash, Perl)
• Passion for solar or renewable energy.
• Strong knowledge of PV technology and its applications.
• Hands-on experience with photovoltaic tracking solar systems.
• Proficiency with Salesforce Service Cloud
• Customer service experience and qualifications.
• Previous experience with Solar Tracking systems.

WHS & Other Competencies

• Construction Industry White Card.
• Unrestricted Driver's License.
• Other training to be provided.

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.