Technical Support Specialist I

22 hours ago

Sydney, New South Wales, Australia STERIS Instrument Management Services - EMEA Full time $60,000 - $90,000 per year

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary
STERIS
is a global leader in infection prevention, surgical technologies, and healthcare solutions. As we continue to expand our footprint across Australia, we're looking for a
Technical Support Specialist l
to join our Healthcare division. This role is ideal for someone who thrives in dynamic environments and is passionate about solving complex technical challenges in hospital and medical settings.

Location: Sydney, New South Wales

Employment: Permanent Full Time

Department: Medical Devices, Healthcare

What You Will Do

  • Serve as the first point of contact for technical support across software, hardware, and connectivity issues
  • Diagnose and resolve Tier 1 & Tier 2 issues using remote tools and hands-on troubleshooting
  • Manage support requests via phone, email, and in-person, ensuring timely resolution and clear communication
  • Collaborate with field service, installation, and project teams to implement and maintain STERIS solutions
  • Assist with planning, setup, configuration, updates, and commissioning of IT systems
  • Analyse logs and system data to prevent recurring issues and support escalations
  • Provide after-hours support when required
  • Contribute to tender submissions and respond to customer RFIs
  • Maintain detailed documentation and generate reports for internal and external stakeholders
  • Deliver training and proactive communication to empower users and improve system adoption

The Experience, Skills And Abilities Needed

  • Minimum 1 year of technical experience (or 3+ years without a degree)
  • Strong knowledge of IT, networking, and cybersecurity
  • Excellent communication and problem-solving skills
  • Valid Australian Driver's License and relevant background checks

Preferred:

  • CompTIA certifications
  • Scripting knowledge
  • Familiarity with HL7, XML, JSON, and AV technologies

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit

STERIS strives to be an Equal Opportunity Employer.

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