Customer Service Coordinator

2 weeks ago

Melbourne, Victoria, Australia HospEquip Full time
Customer Service Coordinator - HospEquip

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Customer Service Coordinator - HospEquip

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HospEquip is a privately owned company that is rapidly expanding into the Healthcare sector and is a leading supplier of equipment into the Hospital, Aged Care and Community Markets.

Due to our continued expansion,we are currently seeking a motivated and compassionate Customer Service Coordinatorto be the first point of contact for our clients and patients. You'll play a key role in ensuring a smooth and supportive experience for everyone who interacts with our services.

You will be responsible for:

  • Answering incoming phone calls and responding to emails
  • Handling general customer enquiries in a professional manner
  • Processing customer orders accurately and efficiently
  • Providing friendly and helpful service to patients, clients, and healthcare professionals

The successful candidate must display the following qualities:

  • Previous experience in a customer service role (healthcare experience is a bonus)
  • Strong communication and problem-solving skills
  • Attention to detail and the ability to follow procedures
  • Confidence using basic computer systems and email
  • A friendly and positive attitude

About you...

At HospEquip, we succeed through our commitment to five key values:

Delivering Innovation -We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.

Seeking Collaboration -By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.

Taking Ownership -We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.

Practising Good Business -We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.

Championing the Customer -By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.

Resonating with our values and the care we have for our people, you will need to work closely with your team and management.

Interested?

If this sounds like the opportunity for you, please submit your Resume and Covering Letter via our applicant portal.

Please confirm on your application form:

  • Full Australian Permanent Work Rights
  • Your location, mobile phone number and email address

At HospEquip, we are motivated by the opportunity our equipment provides to change people's lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.

Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.

Please note: HospEquip will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that HospEquip is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.

It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service, Administrative, and Other
  • IndustriesAdministrative and Support Services, Telephone Call Centers, and Medical Equipment Manufacturing

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