Operations - Practice Improvement Specialist

2 weeks ago

Westmead, New South Wales, Australia Uniting Full time $90,000 - $120,000 per year

Ready to inspire change and improve lives? Make your impact with Uniting

Practice Improvement Specialist

Location: Greater Western Sydney Region

Employment Type: Full-time

About the Role

We are seeking a Practice Improvement Specialist to join our Senior Services team in the Greater Western Sydney area. This role is pivotal in embedding person-centred care principles and driving service model improvements across our programs. You will work closely with operational support and service delivery teams to enhance customer outcomes and promote sustainable change.

Key Responsibilities

  • Coach and guide teams in adopting Uniting's Senior Services models of care.
  • Lead local practice improvement initiatives and embed sustainable changes.
  • Support efficient workflows aligned with service model principles.
  • Conduct program and process reviews to support person-centred practices.
  • Drive capability development and capacity building across services.
  • Use feedback to inform service design and improve customer experience.
  • Collaborate with shared services and stakeholders to ensure high-quality, safe services.

About You

You are a strategic thinker and change leader with a passion for improving service delivery. You bring:

  • A bachelor's degree in a relevant field or equivalent experience.
  • 5+ years of experience in coaching, change management, or service improvement.
  • Strong communication, analytical, and organisational skills.
  • Proven ability to influence and lead transformational change.
  • A customer-focused mindset and collaborative approach.

Desirable:

  • LEAN, business process improvement, or service redesign experience.
  • Postgraduate qualifications in Coaching or Change Management.
  • Allied Health or Clinical qualifications (e.g. Nursing).

Why Join Us?

At Uniting, we celebrate diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, or gender identity. We offer a supportive and inclusive work environment where you can make a real impact.

Who is Uniting?

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn't just something we value – it's how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

Apply now and be part of a team that's making a difference every day.

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