Head of Operations

• Competitive remuneration + generous salary packaging benefits
• Full-time, permanent position
• Based at Westmead (travel as required with some flexibility to work from home)

CareFlight is an Australian "for purpose" aeromedical organisation voted consistently as one of Australia's most trusted Brands. Our mission is to save lives, speed recovery and serve the community through delivering our charitable social purpose.

Proudly an HRD 5 Star Employer of Choice, we operate across Australia, with major base locations in NSW, and the NT. Our specially trained doctors, nurses and aircrew use helicopters, turbo prop aircraft, aeromedical jets and patient transport vehicles to provide critical support to over 8,500 patients each year. We also deploy medical professionals and aircraft in support of defence, government and commercial contracts, and energy and resource sector sites.

The
Education Team at CareFlight
is a specialised and committed team responsible for ensuring that all CareFlight clinicians are provided with the initial and ongoing education and training to ensure safe practice and mission readiness. They are also responsible for the design, delivery and quality control of our community education programs, RTO courses and commercial offerings. We are looking for a highly motivated team player with a genuine interest in the power of education and commitment to team. Our team go above and beyond for our clinicians, our learners, our patients and for each other and we are looking for someone who is prepared to roll their sleeves up and be an enabler to help us achieve excellence and growth.

The role:

We currently have an exciting opportunity for an energetic operations professional to lead the delivery of CareFlight's Education and Training program, and execution of the business plan nationwide. The role will report to the Chief Operations Officer, and work in partnership with the Medical Director of Education and Training.

Key responsibilities include:

• Coordinate and oversee multiple concurrent training projects, ensuring they are scheduled appropriately and delivered on time and within budget.
• Own the Education & Training 'cost' budget.
• Work closely with the 'strategic partnerships team' (accountable for BD, shares responsibility for E&T revenue targets), to deliver or exceed the annual departmental P&L budget.
• Lead and enable a highly skilled, geographically disparate, team to achieve high quality and innovative course delivery.
• Develop operational KPI's and metrics that monitor quality of education delivery, operational health, monitor financial performance, and support accurate forecasting. Frequency would ideally be weekly, monthly and quarterly.
• Ensure compliance with Medical College accreditation standards that underpin staffing and operational delivery of clinical care.
• Ensure compliance with all Registered Training Organisation (RTO) standards (e.g. ASQA), accreditation requirements, and relevant regulatory frameworks for education delivery.
• Maintain oversight of CareFlight's Learning Management Systems (LMS) including aXcelerate and Acorn, ensuring optimal functionality, accurate record-keeping, reporting, and continuous improvement of the learner experience.
• Work closely with the Medical Director of E&T to ensure the content of training material meets the clinical standards as outlined in CareFlights clinical guidelines and policies and procedures.
• Contribute to CareFlight's Social Purpose by delivering community E&T where it is most needed in accordance with organisational plans.

To be successful in this role you will have the following:

Essential

• Greater than 5 years demonstrated leadership in a complex large, geographically dispersed operational environment with a demonstrated track record in the achievement of budgets, targets and agreed project timelines.
• Demonstrated ability to lead and engage by building and maintaining relationships within and around the team
• Demonstrated transformational leadership style and curious mindset
• Demonstrated ability to find collaborative solutions to complex problems.
• Ability to think laterally, problem solve with a "can do" attitude and a strong work ethic.
• A relentless commitment to 'excellence'.
• Excellent project management skills including the use of high-level project planning software.
• Strong financial and/or numeric skills including the ability to develop and manage budgets
• Demonstrated understanding of RTOs and previous experience working in this environment.
• Demonstrated technical competence in the use of contemporary Learning Management Systems and CRM.
• Demonstrated experience managing a diverse technical casual workforce that works autonomously.
• High paced/ urgent mindset with the ability to develop and project-manage multiple concurrent priorities in a complex environment.
• Willingness to work flexibly as needed.
• High level communication, interpersonal and teamwork skill
• Willingness and ability to travel as required.
• Current Driver's License.

Highly Desirable

• Greater than 5 years' experience leading an educational (training delivery) workforce in a clinical environment.

Applications for this opportunity will close on
Tuesday 21st October 2025.

For additional information, please contact

CareFlight values diversity in the workplace.

Aboriginal and Torres Strait Islanders are encouraged to apply.

All employees must comply with CareFlight's Drug and Alcohol Management Plan (DAMP) as required by CASA and may be subject to random workplace testing.

Criminal Record and Working with Children Checks also apply.

CareFlight: 'The next life we save could be yours'