Residential Services Admissions Officer

Company description:

Grampians Health exists to serve our communities across the Grampians region, providing complete care as close as possible to people's homes.

Job description:

Permanent Fixed Term - 80 hours a fortnight + monthly ADO

About the Role

The Residential Services Admissions Officer plays a key role in supporting admissions to Residential Care. This includes preparing admission applications, completing Residential Care Agreements, and working closely with residents, families, and staff to ensure a smooth transition into care.

Key Responsibilities

• Support residents and families through the admissions process, ensuring clear understanding of requirements, assessments, and financial obligations.
• Maintain and update waiting lists, respite admissions, and related statistics.
• Assist with asset assessments to determine financial status and liaise with the Residential Services Business Manager on financial matters.
• Coordinate client meetings, facility viewings, and admissions with Directors of Nursing/Managers.
• Collaborate with Social Workers, Case Managers, and Health Information Services to support timely and accurate admissions.
• Provide guidance to the Residential Finance Team and ensure compliance with legislative requirements.

Skills & Experience

• Proven customer service experience with a strong focus on supporting residents and families.
• Knowledge of residential care processes, legislation, and admission requirements.
• Strong organisational, time management, and problem-solving skills.
• Proficiency in Microsoft Office and computer-based systems.

To see a full copy of the Position Description please click here.

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Carolyn Saunders on for a confidential discussion.

Job applications close: 5 October 2025

About Grampians Health

Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Ballarat Region

Ballarat is the largest centre in Western Victoria and the state's fastest growing inland city. Dubbed Australia's most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia's most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and InclusionAll appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.