
Customer Service Officer
3 days ago
Job description:
● Help provide the latest best practice services for anyone who needs it
● Gain skills with Australia's largest provider of government-funded hearing care
● Full-time, fixed term (14 months) position
● Working predominantly at Ballarat & occasionally at Maryborough locations (this is an onsite position)
Want to improve the lives of Australians, no matter who they are?
Join us and build a career and future you'll be proud of.
It matters more at Hearing Australia
Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.
Your opportunity
As a Customer Service Officer, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:
- You'll greet clients, attend to all counter and telephone enquiries
- You'll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
- You'll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
- You'll perform minor hearing aid repairs and troubleshooting
- You'll assisting Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids
What you'll bring
We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You'll bring:
- Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
- Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
- A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
What matters most? It's simple - your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.
Why Hearing Australia?
There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:
● How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something
● Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special
● Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.
What does that mean for you?
As Customer Service Officer, you'll know that every day, your work is helping children and adults who need us. Just ask Ebonie one of our dedicated Customer Service Officers about why they choose to work with us:
"I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients."
You'll also enjoy a range of benefits, including:
- Additional 2 rostered days off each month, for our full-time team members
- Attractive salary package includes a generous 15.4% superannuation
- Paid parental leave
- Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)
Let's create the gold standard of hearing care
We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.
Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.
We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
-
Customer Service Officer
5 days ago
Ballarat, Victoria, Australia Ballarat Community Health Full time $50,000 - $70,000 per yearRole: Customer Service Officer Employment type: Ongoing Time fraction: Part Time (0.8 FTE) Do you have a passion in health and customer support? We are seeking a dynamic and well-versed Customer Service Officer to join our dedicated team. This is your chance to play a pivotal role in enhancing our community's health and well-being by being one of our...
-
Senior Customer Service Officer
1 week ago
Ballarat, Victoria, Australia State Revenue Office Full time $79,122 - $120,000 per yearSenior Customer Service OfficerAt least 2 fixed term (up to 12 months) roles with a possible ongoing opportunity in the Business Revenue Branch, Business Revenue and Customer Services Division in BallaratSalary $79,122 plus 12% superannuation - VPS Grade 3Based in Ballarat with hybrid working arrangementsWhat we offerThe State Revenue Office is the Victorian...
-
Customer Service Officer
4 weeks ago
Ballarat, Victoria, Australia Bendigo & Adelaide Bank Part timeOverviewIt starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to...
-
Customer Contact Officer
5 days ago
Ballarat, Victoria, Australia Serco Plc Full time $45,000 - $60,000 per yearSerco is a place where you can growJoin a team of 12,000+ professionals across ASPAC and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact...
-
Customer Service Representative
3 weeks ago
Ballarat, Victoria, Australia Johnson Controls, Inc. Full timeThe company:Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise...
-
Field Service Customer Representative
1 day ago
Ballarat, Victoria, Australia United Forklift and Access Solutions Full time $60,000 - $90,000 per yearWe're looking for a Field Service Customer Representative in Ballarat, VIC, with a strong background in customer service, relationship building, and sales, particularly in planned maintenance servicing of equipment. The ideal candidate will have an eye for detail, a willingness to learn, and the ability to manage multiple tasks while delivering service that...
-
Customer Service Representative
1 week ago
Ballarat, Victoria, Australia R & J Batteries Full time $45,000 - $65,000 per yearAre you ready to power up your career?R&J Batteries are one of the biggest battery and lubricant distributors across Australia and New Zealand. We're a family-owned company and love what we doWe're on the hunt for a Customer Service Representative who's not just great with people—but also thrives on helping customers find the right solutions and boosting...
-
Customer Service Representative
3 weeks ago
Ballarat, Victoria, Australia Batteries Pty Full timeAdd expected salary to your profile for insightsR&J Batteries are one of the biggest battery and lubricant distributors across Australia and New Zealand. We're a family-owned company and love what we doWe're on the hunt for a Customer Service Representative who's not just great with people—but also thrives on helping customers find the right solutions and...
-
Customer Service Representative
5 days ago
Ballarat, Victoria, Australia R & J Batteries Full time $60,000 - $90,000 per yearAre you ready to power up your career?R&J Batteries are one of the biggest battery and lubricant distributors across Australia and New Zealand. We're a family-owned company and love what we doIf you have a natural talent in building relationships with your customers, and thrive on providing exceptional customer service, this role is for youAbout THE ROLEOur...
-
Customer Service Agent
4 weeks ago
Ballarat, Victoria, Australia USASJB Full timeEarn from Home Panelist Program - Customer Service Agent - Data Entry Agent - Work from Home & Part-timeWe are presently seeking on-line support in our work at home Panelist Program. This is a legit opportunity for somebody who enjoys sharing point of views regarding products, services and also trends in todays market area. As a Team Member, you will be...