Residential Support Worker

2 weeks ago

Ballarat, Victoria, Australia MacKillop Family Services Full time

Our Residential Support Worker provides general support and advocacy, emotional support, social inclusion and daily living skills to women and children in a supported accommodation environment.

Do you want to make a meaningful difference to the lives of women? McAuley House Ballarat supports women who are homeless, many of whom have experienced family violence. McAuley House provides a place for recovery and reconnection with staff with the goal of supporting the next steps into housing security, and a life free from violence.

What does this role entail?


• Ensuring the immediate needs of women and children are met, e.g., clothing, food, toiletries, etc.


• Assisting clients with daily living skills, including supporting them to maintain their accommodation, and assisting with transportation.


• Supporting the occupancy and turnover of units including preparing rooms, light cleaning, and logging of maintenance and occupational health and safety issues.


• Undertaking other program duties as required e.g. tidying of common areas, shopping, managing donations, and maintaining the overall presentation of the facility in line with McAuley values.


• Undertaking cooking and kitchen duties to feed a small group of women on Friday for McAuley House community lunch

This is a Part-Time (22.8 hours per week) opportunity based in Ballarat within our homeless services for women program.

Key Selection Criteria:

To be successful in this role, you will have:

  • A Certificate or diploma qualification in community services, or other similar or relevant tertiary qualifications.
  • A genuine interest in supporting the wellbeing of women experiencing homelessness.
  • Demonstrate empathy and a non-judgemental manner.
  • Highly developed capacity for emotional self-regulation including the capacity to set and maintain consistent boundaries to provide safety, stability and consistency.

You must have a:

  • Valid and current Driver's Licence;
  • Satisfactory Criminal History Check (paid for by MacKillop);
  • Valid Employee Working with Children Check;
  • Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles).

Please address the full Key Selection Criteria outlined in the PD as part of your application.

For a full listing please view the Position Description at the bottom of this page.

For Seek applicants, the Position Description will be available when you click 'apply'

For more information, please contact:

Samantha D at or on

Our offer:

  • Generous Salary Packaging (helps increase your take home pay)
  • Ongoing Career Development, Education and Training
  • Employee Assistance Program – free and confidential counselling, coaching and emotional support for work and personal challenges
  • ClickHEREto find out more about becoming a member of the MacKillop Family Services team and what further support we have to offer our employees.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.

Please note, we are only considering female identifying candidates for this position. McAuley Community Services for Women has an exemption to gender equality requirements.

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