Tenancy Officer

Tenancy Officer / Administrator

Sector: Social & Community Housing

Work Type: FTE (Hours flexible for the right candidate) - Immediate start available

Location: Ballarat, VIC (some travel required)

Salary: SCHADS Level 3 + NFP salary packaging benefits

Organisation: CatholicCare Victoria Housing

Make your next move one that matters.

Join a purpose-driven organisation making a lasting impact in the lives of vulnerable Victorians through the delivery of affordable and community housing.

CatholicCare Victoria Housing (CCVH) is a registered housing provider and subsidiary of CatholicCare Victoria, currently delivering one of the state's most ambitious growth pipelines in social and affordable housing—nearly 500 new homes across Victoria.

We're seeking a Tenancy Officer / Administrator to join our growing team in Ballarat.

This role offers variety and purpose — balancing administrative precision with people-focused tenancy management. From ensuring responsive maintenance and smooth property handovers to building supportive tenant relationships, this is an opportunity to make a difference every day.

• Deliver high-quality tenancy and property management services across CCVH's housing portfolio.
• Respond promptly to tenant requests, maintenance needs and complaints with professionalism and empathy.
• Maintain accurate tenant and property records, documentation, and communications.
• Coordinate property inspections, condition reports, lease agreements, and rent payments.
• Liaise with maintenance providers and contractors to ensure properties remain safe, compliant and well maintained.
• Support the Team Leader with tenancy administration, reporting, and stakeholder communications.
• Assist with onboarding new tenants and ensuring smooth transitions between tenancies.
• Monitor compliance with the Residential Tenancies Act 1997 and CCVH policies.
• Contribute to planned maintenance schedules, budgets and asset management systems.
• Provide backfill support to the Tenancy Team Leader when required.

• Experience in tenancy management, real estate, property administration, or community housing, or strong general administration experience.
• Understanding of (or willingness to learn) the Victorian Residential Tenancies Act.
• Strong organisational skills with excellent attention to detail and follow-through.
• Confident communicator with empathy, professionalism and a solutions-focused mindset.
• Comfortable balancing administrative tasks with direct tenant engagement.
• Proficiency in Microsoft Office Suite (particularly Word, Excel, and Outlook).
• Ability to work both autonomously and collaboratively within a supportive team.
• Commitment to the values of respect, inclusion, and housing justice.

• Current Driver's Licence
• Current Working with Children Check (Victoria)
• Current National Police Check (or willingness to obtain)
• Right to work in Australia
• Willingness to complete regular compliance checks as required

• Be part of a growing, mission-led organisation expanding housing justice in Victoria
• Supportive team culture
• NFP salary packaging benefits to increase your take-home pay
• Genuine opportunity to develop your career in community housing

Ready to make a difference?

Apply via SEEK with your CV and cover letter.

For a confidential discussion or to obtain a copy of the Position Description, contact

Applications close: 7 November 2025 (CCVH reserve the right to close applications sooner)