Sales Manager

Hellmann Worldwide Logistics is one of the largest international logistics providers. With our high-performance products Airfreight, Seafreight, Road & Rail and Contract Logistics, we always offer the right solution for the complex logistics requirements of our customers.

Hellmann remains a family business 154 years after its foundation and is represented by a worldwide network of 489 offices in 173 countries with more than 19,500 people and we are looking to add forward thinking individuals who will continue to grow and develop with us.

Your New Role

We are looking for a dedicated, energetic and experienced Warehouse Manager to join our team on a full-time basis located in our Brisbane office.

Bring your flexible, Can-Do attitude to work every day and enjoy being part of an amazing team. As well as having experience in a similar role, some responsibilities include, but are not limited to:

• Visit customers, both potential and existing to gain and retain business.

• Prepare quotations for services for both potential and existing customers and sales order forms as required.

• Market the Hellmann Network and qualify prospective customers via telephone or in person.

• Performance appraisal of staff and attend and participate in Quality meetings.

• Gain new and maintain existing clients of Hellmann and undertake any other duties as required by Branch Managers/Directors.

• Drive new business in assigned vertical, formulate new business develop plan based on target industry segment or targeted regions.

• New business development with focus on Contract Logistics products and meet objectives and budget on new business gain.

• Work on RFQ/RFP responses, manage the bid process and work closely with solution team.

• Collaborate with global/regional BD team and handle sales lead properly.

• Manage and develop customer relationships, develop growth strategy for customer.

• Conduct contract negotiation and renewal with customer.

• Manage customer escalations, incl. customer's requirements, concerns, complaints and service issues, and work with operation team in developing resolutions.

• Conduct regular business review / QBR with assigned customers for continuous service improvement.

• Conduct analysis on customer's P&L and KPIs to identify focus area for improvements.

• Anticipate proactively customer needs and changes and offer corresponding new solutions. Provide regular updates to senior management on customer's initiatives and strategies to facilitate developing strategic account development plan.

• Work closely with solution & CI team to identify and achieve CIP for major customers.

• Work closely with RDC and Region to monitor and follow up KPI, stock count, POD return, audits and corrective actions to achieve the target from customer.

• Support GDP compliance if needed.

Customer service is crucial in this role which means you will need to exercise a level of professionalism and understanding when it comes to customer needs.

What You Need

We will help you be successful in this role. To start you will need:

• 5 years experience in International Freight Forwarding Industry

• Professional sales skills, good interpersonal skills and teamwork

• Great communication skills with high attention to detail

• Attention to detail for warehouse compliance a necessity.

• Prior experience with ABF 77G licence and RACA TSP procedures an advantage.

Your professional presentation and communication skills, along with true passion for providing exceptional customer experiences will play a major role in achieving success, both professionally and personally.

What You'll Get In Return

Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:

• A competitive remuneration package
• Bonus Structure
• Strong and supportive leadership team

If you are an experienced Warehouse Manager who thrives on delivering exceptional customer service and growing & developing our business, then we want to hear from you

What To Do Now

If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW

Hellmann Worldwide Logistics is an equal opportunity employer.