Access and Enquiry Officer

Location: Wembley WA

Salary: SCHCADS EBA Level 2 starting at $34.59 ph+ Superannuation + NFP salary packaging benefits

Employment status: Full Time, Ongoing Role

Job number: 503693

Hey you

genU is looking for a professional and welcoming Access & Enquiry Officer to be the first point of contact for clients, families, carers, and service providers, providing accurate guidance and a positive experience. In this role, you'll ensure enquiries are managed efficiently and empathetically, while supporting smooth front-of-house and administrative operations across genU sites.

At genU, we're a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we're here to help people live their best lives.

We offer flexible hours, though this role is based in the office

What you'll do

As an Access & Enquiry Officer in our Access Support team you'll:

• Respond promptly and professionally to client and stakeholder enquiries via phone, email, and in-person, providing accurate information and appropriate referrals
• Maintain a welcoming, inclusive, and accessible reception environment across genU sites
• Assist with general administrative tasks including mail distribution, data entry, and document handling
• Provide support for fleet coordination, ensuring vehicles are booked, monitored, and records are maintained
• Process cash transactions and daily reconciliations in line with organisational procedures and financial controls
• Deliver services consistently in alignment with genU's values, contributing to continuous improvement initiatives
• Work collaboratively with colleagues to foster a positive team culture and cohesive service delivery
• Follow safety procedures and promote a safe, respectful, and healthy environment for clients, visitors, and staff

What you'll bring

• Strong communication and interpersonal skills, with the ability to engage professionally and empathetically with clients, families, and stakeholders
• Excellent organisational and administrative skills, with attention to detail
• Experience in reception, customer service, or client-facing roles
• Ability to manage multiple tasks efficiently while maintaining a positive and professional demeanour
• Collaborative approach and willingness to contribute to a supportive team culture

(You'll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don't worry, we'll help guide you through this.)

Bonus points for

• Experience in disability or aged care services
• Experience with cash handling or front-of-house financial processes

Why you'll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We're committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You'll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don't wait to apply We are reviewing applications as they come in.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at Therese Cruise on or