IT Support Specialist

5 days ago

Brisbane, Queensland, Australia Robert Half Full time $104,000 - $130,878 per year

Robert Half is exclusively partnered with a growing Real Estate organisation in Australia, and they are seeking an IT Support Specialist. In this role, you will be responsible for:

  • Providing Level 1-2 helpdesk support to end users across Australia and New Zealand.
  • Visiting different sites as needed to deliver timely deskside support to end users.
  • Troubleshooting and resolving issues related to Azure AD and Office 365 applications.
  • Escalating issues to appropriate teams as necessary.
  • Potential involvement in upcoming projects, including SharePoint migration, automation initiatives, ERP/CRM support, and software upgrades.

Details:

  • Hybrid work arrangement in Brisbane.
  • Working in a Microsoft & Windows 11 environment.
  • Fulltime contract of 38 hours/ week.
  • Possibility of a permanent role is highly likely.

Requirements:

  • Proven experience in a Level 2 IT Support role (MSP experience highly regarded)
  • Decent knowledge of Azure Active Directory (Entra), Intune, ITIL practices and experience using an ITSM tool.
  • Proven deskside support experience in directly assisting end users.
  • Excellent customer service, communication and interpersonal skills.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

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