It Desktop Support Officer

1 week ago

Melbourne, Victoria, Australia Public Sector People Full time $60,000 - $80,000 per year

A local council in the inner south-west is seeking a It Desktop Support Officer for a 3-month contract, starting immediately. This role requires you in the officer 5 days per week.

Key Responsibilities

  • Communication: Send email communication to staff with deployment schedule and arrange an appointment.
  • Windows 11 Installation: Carry out clean installations or upgrade existing systems from older versions (such as Windows 10) to Windows 11.
  • User Profile Configuration: Set up user profiles, including personalized desktop preferences, network settings, and custom configurations.
  • Assist with Application Compatibility Testing: Ensure the organization's critical applications and third-party software are compatible with Windows 11.
  • Network Configuration: Verify and set up all necessary network configurations (Wi-Fi, VPN, etc.) on devices.
  • Troubleshooting and Ongoing Support: Address any issues that arise post-deployment, including hardware and software conflicts or user inquiries and escalate to Support admins accordingly.
  • End-user Training: Provide training for users on new Windows 11 features and changes, especially if there are significant differences in the UI or workflows.
  • Collaboration with Support Teams: Coordinate with other IT teams to resolve issues and ensure a smooth deployment process.
  • Manage Out-of-Warranty Devices: Collect devices that are out of warranty, securely wipe the data, and arrange for their decommissioning.

Skills & Experience

  • Experience with BIOS configurations
  • Experience with Microsoft Intune- Autopilot, Device compliance, Configuration profiles, Application deployments.
  • Experience with Microsoft Configuration Manager- PXE boot, Device management, Task sequences.
  • Experience with providing customer service, logging defects, contributing to process improvements, updating documentation, and driving continuous improvement efforts.

How To Apply
If you're experienced in Windows 11 roll out and ready to start immediately, we want to hear from you. Please submit your resume, please note only shortlisted candidates will be contacted.

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