Medical Receptionist

2 days ago

Carlton North, Australia Doctors on Nicholson Full time

**About us**

Doctors on Nicholson is a modern, state-of-the-art Medical Practice in the heart of Carlton + Fitzroy North, where friendliness, quality, convenience and punctuality are at the core of our service promise. We care about what is important to our patients - their health and their time.

The clinic has 6 GPs and 3 Allied Health Practitioners, and we are looking for a patient-focused and friendly receptionist with a can-do attitude to join our clinic team.

**Position Overview**
- Provide administrative support to management, medical and nursing employees.
- Undertake all duties in a diligent manner with honesty and integrity
- Having a can-do attitude and being able to work independently when required
- Doctors on Nicholson understands the importance of the role receptionists play when it comes to the clinic running smoothly, so we award this with a above award hourly rate.

**Core tasks & responsibilities**
- Meeting and greeting patients
- Scheduling appointments and managing the appointment diary.
- Answering telephone queries for bookings, patient results and general patient queries.
- Processing payments (EFTPOS/TYRO and HotDoc) and follow-up of unpaid accounts.
- Maintain client database and demographic details (**excellent attention to detail a must**)
- Ensure reception and waiting room is presentable and tidy, and completing cleaning tasks set out in the opening and closing procedure
- Adhere to patient privacy and confidentiality legislation

**Qualifications and Experience**
- Previous customer service experience in a GP practice, hospitality, retail or similar highly regarded.
- Professional presentation, well developed communication skills, strong attention to detail and a passion for patient care are the keys to success in this role.
- Excellent time management skills including the ability to manage numerous tasks concurrently
- The ability to work independently, show initiative and work productively within a team environment

**Job Type**: Casual

Pay: $30.00 - $36.00 per hour

Expected hours: No less than 10 per week

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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