Manager Continuous Quality Improvement

About Carers Victoria

Carers Victoria is the peak body representing unpaid carers across the state. We advocate for better recognition, support and inclusion of carers, and provide vital services that make a meaningful difference in carers' lives. With thousands of carers relying on us every year, we are committed to ensuring our programs are safe, high quality and continuously improving.

About the role

The Manager Continuous Quality Improvement plays a pivotal leadership role, responsible for designing and embedding Carers Victoria's Care Governance Framework and ensuring a robust, proportionate and outcomes-focused approach to risk management, compliance and service quality across all programs.

This is a strategic and hands-on position, working across teams to drive a culture of continuous improvement, client safety and accountability. The role also serves as Carers Victoria's Child Safeguarding Officer, ensuring our compliance with Child Safe Standards and broader legislative obligations.

What you'll be doing

• Design & embed a fit for purpose Care Governance Framework aligned with our strategic goals
• Lead organisation wide quality improvement initiatives, compliance and audit readiness
• Provide strategic advice to executive leaders, board committees and internal teams
• Oversee the performance and compliance of contracted service providers
• Champion a culture of practice excellence, learning and service innovation
• Lead our approach to managing complaints, compliments, incidents and feedback
• Act as Carers Victoria's Child Safeguarding Officer, ensuring child safety is fully embedded in policies and practice
• Engage with external stakeholders, including funders, regulators and peak bodies.

Skills & experience

You are a trusted leader with deep expertise in quality systems, governance and service delivery in health, clinical or community service settings. You bring both strategic thinking and operational drive and you thrive in environments where collaboration and improvement are valued.

To be successful in this role, you'll bring:

• Demonstrated experience designing and embedding quality improvement and governance frameworks
• Extensive background in clinical, health related or community services, ideally in social work, allied health or similar
• Strong knowledge of regulatory frameworks including Aged Care Quality Standards, Child Safe Standards, MARAM and Reportable Conduct.
• Proven ability to lead cultural and systemic change through influence, collaboration, and capability building
• Experience working with contracted service providers, regulators and peak bodies
• Skills in policy writing, quality reporting, and executive briefings.

Qualifications

• Tertiary qualified in social work, allied health, community services or related discipline is essential
• Additional certification in quality management, governance and compliance is highly desirable.

Why work with us

• Be part of a mission led organisation making a tangible impact for unpaid carers across Victoria
• Contribute to sector-leading quality and governance
• Full time ongoing role with excellent hybrid working environment
• SCHADS Award Level 6 – Salary range of $115,607 - $120,732.61 gross, plus superannuation (not-for-profit salary packaging available)
• Supportive and values driven workplace culture.

Want to apply?

If you have the skills and motivation to join our team, please submit your application via the 'apply' button. Please ensure you include a cover letter explaining why you are the best fit for Carers Victoria and this role. We encourage applicants to apply promptly, as applications will be reviewed and interviews offered on an ongoing basis.

Please review the Position Description at prior to application.

Please note: shortlisted applicants will be required to undergo pre-employment checks, including but not limited to a national police check, Working with Children Check, and reference checks.

Further information

If you have specific questions about this role, please email  using the subject line: Job Enquiry – Manager Continuous Quality Improvement

Carers Victoria is an equal opportunity employer and encourages applications from people of culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ communities, carers, and people with disabilities.

Carers Victoria is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people. Carers Victoria is also committed to protecting the best interests and safety of children and vulnerable individuals.