Retail Sales Support

1 day ago

Melbourne, Victoria, Australia Sealane Food Service Full time $104,000 - $130,878 per year

Sales Support & Customer Service Officer – Melbourne (Full-Time)

Sealane Food Group, a family-owned Australian food distributor, is seeking a Sales CRM super-user with strong Excel skills (Opmetrix experience a bonus) to join our Retail division, supporting independent grocery stores and supermarkets.

If you thrive in a fast-paced, multi-tasking environment, love supporting sales teams, and delivering exceptional customer service, this role is for you


About the Role

You'll be the backbone of our retail sales operation, providing essential support to on-the-road sales reps, internal teams, and valued customers. Key responsibilities include:

  • Maintaining CRM data with accuracy, generating sales reports, and ensuring data integrity
  • Supporting sales reps with account setup, promotions, and campaigns
  • Providing outstanding customer service via phone and email
  • Assisting with freight and delivery administration
  • Managing team inboxes and liaising across warehouse, finance, procurement, and courier teams

Approximate Daily/Weekly Task Split
  • 30% – Sales rep support (account setup, promotions, queries)
  • 30% – Opmetrix super-user & Excel administration
  • 20% – Customer service via phone and email
  • 20% – Team inbox management and internal communications

Who We're Looking For
  • Sales CRM super-user experience (Opmetrix knowledge a strong advantage)
  • Strong Excel skills (Intermediate–Advanced)
  • Experience in sales administration or customer service, ideally in retail or independent grocery
  • Excellent written and verbal communication
  • Highly organised, proactive, and detail-oriented
  • Positive, team-focused attitude with a can-do approach

Why Sealane?
  • Join a contemporary office with a small, supportive team
  • Make a real impact on our Retail division sales operations
  • Work for a business that values people, professionalism, and growth
  • A competitive salary including staff discounts to our product range.
  • Parking on site.

If you're ready to bring your CRM, Excel, and customer service expertise to a dynamic, fast-paced role in Retail, apply today

Sealane Food Group is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, experiences and merit.

Only applicants with valid working rights in Australia will be considered for this position.

Only suitable candidates will be contacted for consideration.

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