Customer Service Manager

• Make a meaningful impact in the Aged and Disability Care community
• Flexible role – Part-time or Full-time
• Supportive, close-knit team with a focus on service excellence
• $80k to $95k plus super

Are you a people-focused professional with a passion for making a difference? Do you want to be part of a growing organisation that is transforming service delivery in the Aged Care and Disability sectors? If you thrive on building relationships, supporting customers, and providing solutions that truly improve lives, this could be the perfect role for you

Welcome to Your NEW Workplace

Join a fast-growing, reputable healthcare supplies business dedicated to delivering exceptional service and value to the Aged Care and Disability sectors. As an NDIS-registered provider, the company offers a wide range of medical supplies, including incontinence products, wound care, nutritional supplements, compression garments, personal protective equipment (PPE), and general medical essentials. Their commitment to quality is reflected in outstanding client feedback and their status as an approved supplier, providing reliable healthcare solutions every time.

Following a recent expansion into NSW, they are looking for a
Customer Service Manager
in the Sutherland Shire who is passionate about care, connection, and making a real difference every day.

About the Role and Your Responsibilities:

As a key member of the team reporting to the Managing Director, you will play a pivotal role in delivering exceptional customer service and building meaningful relationships. You will strengthen key stakeholder connections, develop strategies to enhance market presence, and nurture relationships with both internal and external stakeholders to attract new business, all while maintaining a high level of service for existing clients. This includes providing tailored product solutions, confidently problem-solving customer enquiries, and demonstrating your in-depth product knowledge to ensure client needs are met with professionalism and expertise.

Ideally you will be someone who can maintain a high level of professionalism and work as a dependable member of the team. Some of your responsibilities will include:

• Provide tailored advice and solutions to customers with continence or other medical product needs
• Oversee the end-to-end order workflow with customers and suppliers
• Manage customer enquiries via phone and email in a timely, accurate manner
• Build and nurture relationships with Aged Care and disability support professionals (NDIS LACs, support coordinators, OTs, assessors, etc.)
• Identify new opportunities in Aged Care homes, Disability services and related sectors
• Grow a portfolio of private and public sector clients
• Deliver in-service training and product education
• Attend local and national expos to introduce services and products to the community
• Collaborate with Customer Service and Operations teams across multiple sites
• Share customer feedback and insights to improve services

Required Skills & Experience

• Nursing qualifications, Certificate III/IV in Aged/Individual/Community Care, or a Science degree
• Experience in Medical Sales, Nursing, Caring, or Support Work
• Outstanding customer service skills
• Strong people skills and the ability to build trust quickly
• Exceptional networking, negotiation, and stakeholder engagement skills
• A solutions-focused mindset and strong business acumen
• Excellent time management and organisational skills
• Highly organised, with the ability to manage multiple projects and priorities
• Ability to work independently while contributing to a team
• Current Driver's Licence and the ability to travel as required
• Rights to work in Australia

Benefits

• Rewarding Salary:
  $80k to $95k + Super
• Comprehensive product training
  on over 3,000 items, enabling you to confidently advise and support customers in meeting their needs.
• Supportive Culture:
  Work with a passionate, diverse, and dedicated team committed to making a difference.
• Career Growth:
  Be part of a rapidly expanding organisation with long-term career opportunities.
• Flexibility to work full-time or part-time
  : Choose which works best for you
• Make a Difference:
  Play a key role in supporting people

If you are a motivated and compassionate professional looking for your next opportunity in the healthcare sector, we'd love to hear from you

Apply today by sending your resume to or call
Kate Flippence
directly on

for a confidential discussion.