Manager, Integrity and PID Investigations

Manager, Integrity and PID Investigations, Ongoing opportunity based in Sydney CBD with hybrid/flexible working options available.

The Department of Customer Service (DCS) is looking for a Manager, Integrity and PID (Public Interest Disclosures) Investigations to join our Fraud and Corruption Prevention policy team in Governance, Risk and Assurance.

Benefits

• Fantastic ongoing DCS Clerk 11/12 opportunity
• Salary range $149,739 - $173,174 + super, commensurate with experience.
• Genuinely flexible working arrangements
• State of the art offices
• Wellbeing programs and resources available
• Excellent career development and learning development opportunities

About Us

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

An opportunity has arisen for an experienced Manager, Integrity and PID Investigations to join the Investigations and Corruption Prevention team in Governance, Risk and Assurance (GRA) in DCS. GRA sits within our Policy, Strategy and Governance division and is responsible for delivering strong governance and risk management advisory and support services to the entire DCS cluster.

Reporting to the Director Investigations and Corruption Prevention, you will use your excellent leadership, investigation, reporting and communication skills to manage a range of matters related to probity, conduct and alleged corruption, and make key recommendations to support transparent and informed decision-making. This role also leads a small team delivering multiple policy reforms across DCS to support our people in maintaining an ethical culture and drive fraud and corruption prevention uplift.

Your responsibilities will include:

• Manage investigations related to probity, fraud, integrity, public interest disclosures, conduct and alleged corruption to identify apparent or potential breaches of policies and procedures, formulate recommendations, and support transparent and informed decision-making.
• Prepare comprehensive investigations reports and other material for a range of internal and external stakeholders to effectively communicate analysis, findings, insights and recommendations to maintain accurate records and support decisions on appropriate actions.
• Provide specialist knowledge and advice on changes in legislation and regulations and manage the development, implementation and evaluation of policies, procedures and controls to ensure compliance with legislation, standards and government policy.
• Proactively contribute to the development and implementation of fraud and corruption prevention control strategies to support positive cultural and behavioural shifts, ensure compliance and meet organisational objectives.
• Manage the development and delivery of cyclical reporting to external organisations and to key internal executives and other stakeholders to meet compliance requirements, provide progress updates and support integrity and transparency.

About You

As the Manager, Integrity and PID Investigations you have a strong knowledge of fraud and corruption prevention strategies, the Public Interest Disclosure Act and experience in delivering education and organisational policy and governance frameworks to enhance ethical behaviour. You will have demonstrated expertise managing investigations while building and maintaining key stakeholder relationships in a large, complex environment. You will bring strong leadership capability and informed perspectives on driving best practice in organisational investigation management and fraud and corruption prevention.

To be successful in this role you will have:

• Demonstrated in-depth expertise in leading and managing complex, sensitive investigations, including liaising with external organisations, including integrity agencies and managing delivery through third party providers
• Strong understanding and experience in assessing and investigating public interest disclosures in accordance with the PID Act, 2022
• Proven knowledge and/or experience in the development and delivery of policies and governance frameworks in large organisations
• Strong communication skills, both written and verbal, and the ability to prepare and deliver key messages for a range of different stakeholders to drive informed decision-making
• Sound judgement and relationship management skills
• Sound understanding of government policy and processes
• Ideally, relevant tertiary qualification

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

What we need from you:

To start your journey towards becoming our Manager, Integrity and PID Investigations, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Thursday 25th September

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

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