Correspondence Officer

What you'll do

• Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
• Autonomously and proactively assign, track, and monitor all incoming and outgoing requests for information, briefing notes, correspondence, and advice on behalf of the branch.
• Review and edit outgoing correspondence to ensure accurate, timely and relevant information is provided in accordance with departmental guidelines and processes.
• Maintain an effective electronic document record management system (Content Manager) and manage computerised systems to implement efficient email, tasks and document tracking whilst adhering to protocols that support preparation of correspondence.
• Liaise and negotiate timeframes and/or escalate with team leader to ensure correspondence is completed in a timely manner in accordance with agreed processes, standards and guidelines.
• Liaise with senior management and other departmental correspondence teams by directing enquiries, responding to emails, teams' calls, and following up on correspondence.
• Manage work in a complex, high-pressure, high-volume environment with competing demands.
• Establish and maintain professional, effective working relationships with all stakeholders including staff of the branches/business areas in Health Workforce Division.
• Maintain sensitivity and confidentiality during all interactions and liaisons with internal and external clients.
• Be an effective team member, willing to contribute to and participate in business improvement activities.
• Fulfill the responsibilities of the role in line with quality human resource practices including anti-discrimination, occupational health and safety, and ethical behaviour.

About you

• Demonstrated experience in managing high volumes of incoming and outgoing correspondence, including proof-reading, formatting, editing and quality assurance.
• Demonstrated high level written and verbal communication, interpersonal and negotiation skills, including the ability to communicate effectively with officers at all levels.
• Demonstrated time management skills and the ability to work both autonomously and collaboratively as a team member to prioritise work, achieve required outcomes and meet deadlines.
• Knowledge and skills (or ability to acquire) in the use of departmental information management systems, primarily Content Manager.
• Demonstrated commitment to work improvement and experience in implementing changes to improve work practices and service delivery.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing & development

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.