Accounts Receivable Officer

• Fixed-Term Full-Time contract for 6 months
• Salary packaging options available (up to $18,550 per year)
• Working for a leading Disability Services provider

About Us

Rocky Bay is a leading provider of disability services in Western Australia. At Rocky Bay, we celebrate the unique potential in each individual. We believe our customers are capable of incredible achievements, no matter how big or small. As their partners in possibility, we actively support them on their journey by placing them at the centre of every decision. Through listening, sharing ideas, and encouraging them to speak up, take control, and get involved, we inspire confidence within them to achieve their goals. Our comprehensive range of NDIS therapies and specialty services is designed to empower them on their path to success. With trusted health and community services, we have been positively impacting customer wellbeing in Perth since 1938.

About the Role

As the Accounts Receivable Officer, you will be responsible for working with our customers to deliver a high level of customer service, building relationships and timely collections. You will also support the team when needed. This is more than just collections, working directly with internal and external stakeholders, a vital part of the finance team. Being involved in releasing new processes, tools and procedures. Utilising your inquisitive mind to expand your skillset and be supported to grow your knowledge and career.  

Key responsibilities:

• Managing high volume of debtor's ledger both corporate and non-corporate, including invoicing and reconciliation.
• Communicating with customers regarding outstanding accounts, including resolving disputes.
• Monitoring accounts receivable balances and follow-up overdue invoices with clients and ensure prompt resolution of customer queries.
• Ensuring comments are updated in the debtor system to reflect actions arising from client recovery efforts.
• Building strong relationships with clients and their families through regular phone calls and or face to face meetings.
• Monthly reporting of accounts receivable metrics and coordinate/lead meetings with operational staff to discuss/resolve issues.

To be successful in this role, you will ideally have:

• Minimum three years' experience in accounts receivable and credit control, preferably with a non-corporate customer base.
• Intermediate proficiency in using Excel.
• Experience with a high-volume, low-value debtor environment would be highly regarded.
• Providing high levels of customer service, both internal and external stakeholders.
• High attention to detail.
• Ability to work constructively and positively in a finance team.
• Willingness to be accountable and offer recommendations for improvements to processes.
• Experience using medium-sized ERP systems.
• Experience using Salesforce, Lumary & GreenTree desirable.
• National Police Clearance (not older than 3 months)
• Current WA Drivers Licence

Benefits we can offer:

• A wide range of employee benefits, including HBF Health discounts, Commonwealth Bank product discounts, among others
• Bring a friend on board and be rewarded with $2000
• Fleet cars for work-related travel and free parking
• Purchased Leave Program to increase annual leave up to 6 weeks each year
• Salary Packaging (up to $18,550) and Leave Loading (17.5% payable on annual leave)
• Free parking at our Mosman Park site

For more details about career advancement, opportunities and benefits at Rocky Bay, please click on the link below;

We have some strict compliance requirements that will be required if your application is progressed

If you meet the criteria mentioned above, we'd love to consider you. Click the APPLY button to submit your application. You can also search us on social media platforms by using our hashtag - #therockybayway

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at  We're here to help

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We're building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

We are committed to building an inclusive team, making us the best we can be. We encourage you to apply