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Reservations Supervisor

2 weeks ago

Sydney, New South Wales, Australia IHG Hotels & Resorts Full time $60,000 - $80,000 per year

Reservations Supervisor | Full Time or Part Time

Hotel Brand: Crowne Plaza Hotels & Resorts

Location: Australia, New South Wales, Sydney

Hotel: Sydney Darling Harbour (SYDSH), 58 Bathurst Street, 2000

Job number: 149259

We're on the hunt for a sharp, proactive Reservations Supervisor to join Crowne Plaza Sydney Darling Harbour — a stylish, modern hotel right in the heart of the city. This is your chance to drive the entire booking journey and make every reservation smooth, efficient, and guest-focused.

You'll work closely with our Front Office, Sales, and Revenue teams, owning the systems and strategies that help maximise occupancy, accuracy, and guest satisfaction.

If you're ready to level up your hotel career, love working with systems and people, and want to grow in a global brand that invests in you — this is your next move.

What You'll Be Doing

  • Lead and coordinate all aspects of the hotel's reservation processes
  • Manage bookings (individual + group) across multiple channels
  • Own the accuracy of rates, availability, and room details
  • Work closely with Sales, Front Office and Revenue teams
  • Monitor trends, track arrivals, and report on forecasts
  • Handle guest and corporate enquiries with speed and professionalism
  • Assist with rate loading, inventory and channel connectivity
  • Keep systems and standards aligned with IHG brand expectations

What We're Looking For

  • Previous experience in hotel reservations or front office
  • Strong attention to detail, organisation and time management
  • Clear communicator – both written and verbal
  • Confident using Opera PMS (or ready to learn)
  • A team player who can also work solo
  • A service-first mindset and a passion for hospitality
  • Bonus: Understanding of yield/revenue management

What You'll Get

  • Competitive salary + access to global hotel discounts
  • Career development with IHG Hotels & Resorts
  • Supportive and inclusive team culture
  • Prime CBD location – easy access to everything
  • Ongoing learning, development, and leadership pathways

Let's Go Further Together

At Crowne Plaza, we believe in people-powered travel. We're part of IHG Hotels & Resorts, one of the world's leading hotel companies, and we're committed to building a workplace where everyone can thrive.

We celebrate individuality and are proud to be an equal opportunity employer. We welcome people of all backgrounds, abilities, identities, and experiences to apply.

Ready to step into a role where your leadership and tech skills make an impact? Apply now and be part of something exceptional.