Reservations Supervisor

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Hotel Reservations Supervisor

  • Permanent full time position

Join the Reservations Team located at the prestigious Stamford Plaza Hotel Adelaide

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.

The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

Aboutthe role

You are responsible for overseeing the daily operations of the reservations team to ensure prompt, courteous, and accurate handling of all room reservations. This role plays a key part in maximizing room occupancy and revenue through effective management of inventory, rates, and team performance.

The ideal candidate will have strong leadership, communication, and customer service skills, along with a keen eye for detail and data accuracy.

Situated in our contact centre located at the Stamford Plaza Adelaide, you'll serve as the first line of inquiry for room reservations, Hotel offerings and Brand driver, across both Adelaide properties, Stamford Plaza Adelaide and Stamford Grand Adelaide.

Core requirements of your role

Supervise and support the reservations team, ensuring high levels of customer service and efficiency.Oversee and manage daily reservation activities including individual, group, and corporate bookings.Ensure all bookings are accurately recorded in the PMS and CRM systems.Work closely with the Revenue and Sales teams to monitor availability, rate strategy, and booking trends.Handle escalated reservation queries or complaints in a professional and timely manner.Train and develop team members, ensuring they follow company standards and procedures.Assist with reporting on occupancy, booking pace, and other key reservation metrics.Maintain up-to-date knowledge of room rates, packages, promotions, and market trends.Liaise with other departments to ensure smooth communication regarding special requests, VIP bookings, or group arrangements.

About you

Minimum of 2 years proven experience in hotel reservations or front office operations, with supervisory experience.Familiarity with property management systems (Opera desirable).Strong leadership and interpersonal skills.Excellent communication and problem-solving abilities.Ability to multitask and remain calm under pressure.Detail-oriented with strong organizational and time management skills.Fluent English, verbally & writtenExperience providing prompt and efficient service including upselling skills is advantageous

Culture and Benefits

At Stamford Plaza Adelaide, we pride ourselves on creating a warm, inclusive, and dynamic work environment. We're passionate about hospitality and believe in going above and beyond for both our guests and our team members.

As part of our team, you'll be surrounded by people who care, support one another, and celebrate success together.

We promote open communication, continuous learning, and strong collaboration across all departments. We're committed to developing our people and providing opportunities for growth and progression within the company.

Supplied meals during allocated rostered shiftsCareer growth opportunitiesDiscounted onsite car parking

How to Apply

If you have the experience, we'll give you the opportunity.

Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please.

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, covered under applicable law. Please kindly note we will be conducting interviews concurrently with the live ad.

Apply Now

#J-18808-Ljbffr

  • Reservations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS_- _Full Time_**About Capella Hotels and Resorts.**Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer...

  • Hotel Reservations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $140,000

    Job OverviewWe are seeking a highly skilled and experienced Hotel Reservations Supervisor to manage daily operations of our reservations department.About the RoleAssist in promoting and selling hotel services and facilities.Develop relationships with corporate accounts, travel agents, and tour operators to provide exceptional customer service.Manage...

  • Reservations Supervisor

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**25002940**Job Category**Reservations**Location**Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management***Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to...

  • Reservations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**24208326**Job Category**Reservations**Location**Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000**Schedule**Full Time**Located Remotely?**N**Position Type** Non-ManagementAre you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join...

  • Reservations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia beBeeManager Full time $60,000 - $90,000

    Job OverviewThe Reservations Manager is responsible for overseeing the reservations team to ensure exceptional guest service standards are met.Main Responsibilities:Supervise and train reservations staff members to optimize performance.Develop and communicate monthly objectives to boost occupancy and revenue.Maintain accurate records of room allotments and...

  • Reservations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Pullman Full time

    Company DescriptionPullman Adelaide joined the Accor network in 2017.Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide.Job DescriptionThis is a unique opportunity for an...

  • Reservations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Pullman Hotels & Resorts Full time

    Company DescriptionPullman Adelaide joined the Accor network in 2017.Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide.Job DescriptionThis is a unique opportunity for an...

  • Reservations Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeereservations Full time $70,000 - $100,000

    Job SummaryWe are seeking a skilled Reservations Supervisor to support the reservations team in processing FIT and Groups Bookings. As a key member of our team, you will be responsible for delivering exceptional customer experiences.This is an exciting opportunity to join our organization and contribute to the success of our 5-star hotel in Adelaide. If you...

  • Luxury Hotel Reservations Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeReservations Full time $90,000 - $110,000

    About this role.The Reservations Supervisor is responsible for selling the hotel and providing information to prospective guests, to capture reservations via various online and offline distribution channels and coordinate details of each reservation to ensure the highest level of customer service. This role takes ownership of all room reservations.

  • Reservations Agent

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Job Number** 23022413**Job Category** Reservations**Location** Four Points by Sheraton Sydney Central Park, 88 Broadway, Sydney, New South Wales, Australia**Schedule** Part-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...