Family Services Case Manager

• Enhance the wellbeing of children, young people and their families
• Maximum term parental leave cover
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave

About the Role

The Family Services Case Manager will work within the Brimbank Melton Integrated Family Services (IFS) team. The IFS team promotes the safety, stability and development of children, young people and their families, through the provision of evidence-based intervention models of practice and tailored family centered case-management approach.

The focus is on collaborating with families to develop parenting capacity, addressing the needs of children, and ensuring their voices are heard to respond to risk and vulnerability with an emphasis on the whole family.

The Family Services team is part of the Brimbank Melton Alliance, and this position will be based at the Good Shepherd offices at Brimbank Aquatic and Wellness Centre in Keilor Downs with some capacity to work from home at times.

Key Responsibilities

• Strengthen parenting competencies and confidence
• Enhance the wellbeing of children, young people and their families
• Prevent child abuse and neglect
• Support children, young people & their families through major life transition times
• Support children, young people and their families through major crises

About you

• Tertiary qualification in Social Work, or similar level qualification in a human services discipline, such as Psychology.
• Demonstrated skills in casework and group work with families who may have complex needs.
• Demonstrated knowledge of relevant DHHS policy and practice frameworks and legislation.
• Effective interpersonal, time management, communication and negotiation skills, including liaising with other key people known to the family (such as school professionals, child care, also family friends).
• Demonstrated experience in preparing written reports, maintaining records, including case notes and IRIS data base reporting.
• Demonstrated ability to work in a culturally sensitive way with people from culturally and linguistically diverse (CALD) communities and Aboriginal families.
• Demonstrated understanding of social justice principles and community capacity building, and an ability to contribute to the mission and spirit of the agency.

Benefits

• Salary packaging  - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• Hybrid working arrangement with opportunity to WFH 1 day a week
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received. APPLICATIONS CLOSE: 7 December 2025

To view the position description, please email

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.