Administration Support Officer

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

Join our dynamic administration team and play a key role in keeping operations running smoothly. We are seeking an organised, proactive and customer focussed professional to deliver high quality administrative and customer service support between the hours of 8:00am to 4:00pm, Monday to Friday.

In this newly created and diverse position, you will work independently to provide accurate and efficient administrative support. You will act as the first point of contact at our State Logistics Centre (SLC), located in Scoresby, and provide administrative support to SLC Warehouse Operations. The role involves meeting and greeting visitors, processing basic financial transactions and purchase orders, managing and redirecting incoming phone calls, ordering and maintaining office supplies. You will take pride in building and maintaining strong working relationships across the organisation, ensuring all details are managed seamlessly.

Please note, you will occasionally be required to do some after hours and weekend work.

About You

The person we are seeking will bring the following:

• Execellent administration and customer service skills and experience
• Relevant computer literacy skills including MS Office and databases (experience with SAP highly desirable)
• Exposure to a warehousing environment (highly desirable)
• Excellent interpersonal skills and ability to build good working relationships with key stakeholders
• Good communication and relationship building skills
• Demonstrated organisational and time-management skills
• Ability to work proactively, with minimal supervision and to work effectively as a member of a team

This exciting opportunity offers the chance to showcase your administration and customer service  skills and gain valuable exposure to a warehousing, procurement and supply chain operations, with a highly reputable emergency services organisation.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.  First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 3 September 2025.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact