Internal Sales/Customer Service

2 weeks ago

Perth, Western Australia MEGAFIX Full time $70,000 - $120,000 per year

Job Description – Internal Sales (MEGAFIX)

About Us

MEGAFIX is a WA family-owned fastener and fixing solutions company, supplying OEMs, mining, and infrastructure contractors. We pride ourselves on fast responses, personal service, and always finding a solution. We strive for success led by a strong team culture and our values:

GSD - Keep it simple, remove complexity, just get it done.

Find a Way - Think differently and back yourself, leave no stone unturned.

Do the Right Thing - Be genuine, act with integrity, be honest, and always turn up.

Play as a Team - Know your role, train hard, put your hand up, and act for the greater good.


Position: Internal Sales

Reports to: Internal Sales Team Leader

Location: 32 Irwin St, Bellevue WA 6056

Employment Type: Full-time


Key Responsibilities

  • Quotes & Orders

  • Prepare accurate and on-time quotes.

  • Process sales orders with precision and speed.

  • Customer Communication & Support

  • Communicate clearly and professionally with customers at all times.

  • Escalate or resolve customer complaints quickly and effectively.

  • Follow-Up & Sales Growth

  • Relentlessly follow up on all quotes to drive conversions.

  • Conduct a Daily Hour of Power: outbound calls to existing customers to maintain relationships and uncover new opportunities.

  • Administration & Systems

  • Ensure all data entry is accurate and efficient within the ERP system.

  • Maintain complete and clear customer records.

  • Teamwork & Development

  • Collaborate with BDMs, warehouse, purchasing, and support teams to deliver excellent service.

  • Participate in continuous training via the MEGAFIX Academy to build product knowledge and skills.

Skills & Experience

  • Previous experience in internal sales, customer service, or account support (industrial, construction, or trade background preferred).
  • Strong accuracy in quoting, order processing, and data entry.
  • Excellent communication skills across phone, email, and face-to-face.
  • Proficiency with ERP/CRM systems and Microsoft Office.
  • Proven ability to prioritise and manage workload in a fast-paced environment.

What We Offer

  • A family-owned culture where you're part of the team, not just a number.
  • Training and career development through MEGAFIX Academy.
  • Opportunity to grow with a company scaling rapidly across WA.
  • Competitive salary with company profit share
  • New purpose-built facility

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