Commercial Partnerships Coordinator

Job description:

• 12 month fixed term contract
• A role that offers great work life balance
• Salary packaging options, leave loading payments and more

The organisation

Silverchain is Australia's largest in-home care specialist, providing complex health and aged care services to more than 105,000 clients a year. Trusted by Australians we deliver care that is differentiated by quality and safety for more than 125 years.

We provide home-based health and aged care services in Western Australia, South Australia, Victoria, Queensland and New South Wales, in partnership with our clients, as well as governments, hospitals and health services.

The opportunity

Working closely with the Performance & Reporting Lead, Commercial & Optimisation, The Commercial Partnerships Coordinator manages, and coordinates associated provider (subcontractor) relationships within Silverchain WA, ensuring effective onboarding, performance monitoring, pricing alignment, and issue resolution. This role acts as the central operational liaison between WA teams and associated providers, ensuring services are delivered in line with contractual, commercial, and strategic requirements.

This is a 12 month fixed term contract, part-time role offering 22.8 hours over 4 days per week. Hybrid rolw with office attendance on Tuesday & Thursday at Silverchain House, Osborne Park.

Key responsibilities

• Coordinate onboarding of new associated providers, including suitability assessments, operational approvals, and submission of onboarding requests to the Contracts & Procurement Team.
• Gather and validate provider information (services, coverage, pricing), liaising with commercial and executive leaders to confirm pricing and risk acceptance.
• Provide commercial instructions to support preparation of service agreements and ensure alignment with operational needs.
• Maintain searchable records of provider-client relationships to support reporting, oversight, and strategic planning.
• Act as the primary operational liaison for WA providers, managing day-to-day communications, service queries, and relationship coordination.
• Monitor provider performance against agreed service levels and escalate issues or risks to relevant stakeholders.
• Review and assess invoices in line with contract terms and pricing agreements, ensuring accuracy and compliance.
• Confirm pricing acceptability for new and existing providers and provide written confirmation when required.
• Support pricing reviews and respond to internal queries regarding provider pricing, services, and competitor comparisons.
• Drive resolution of complaints involving clients and Associated Providers, ensuring timely and effective outcomes.
• In partnership with Contracts & Procurement Team, support contract lifecycle activities (renewals, extensions, variations, terminations) by providing operational input and approvals
• Ensure provider utilisation is cost-effective and aligned with WA's strategic priorities and national procurement standards.
• Provider advice, guidance and subject matter expertise to senior and executive leaders, to inform strategic decision making regarding associate provider utilisation in WA.

For this role, you will possess

• Tertiary qualification or equivalent experience in relevant field, such as procurement and supply, law, finance, commerce, project management or similar.
• Minimum of 5 years' experience in contract management and administration.
• Strong attention to detail.
• Highly efficient time management and organisational skills.
• Excellent communication and negotiation skills.
• Ability to work collaboratively with internal stakeholders.
• Demonstrated ability to manage supplier relationships and performance.
• Knowledge of contract management best practices and regulatory requirements.
• Experience with contract management systems and best practice.
• A focus on integrity of information - including the ability to critically analyse data, evaluate relevance and identify discrepancies/inconsistencies.

Salary

• $50.96 p/h + super
• 17.5% annual leave loading and excess leave cash out options
• 4 weeks Annual Leave per year, with ability to purchase up to 4 weeks additional leave per year
• Paid parental leave provisions
• Discounts from several retailers, health insurance & fitness providers etc. incl. HBF, Medibank and NIB
• Social club discounts - cheaper tickets to events & attractions incl. cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more
• Several recognition and education support programs available
• Referral Scheme – receive $250 e-voucher, for each friend or family member you refer, who commences work with Silverchain

How to apply

To submit your application, and to view a copy of the Position Description, click 'Apply'. If you would like to discuss this opportunity further, please contact our Recruitment Lead Michelle Kearns via email:

At Silver Chain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.