Branch Manager

Lead, grow, and inspire your team

• Lead a team that delivers real impact to our clients

• Drive compliance, service, and performance across our branch

• Enjoy flexibility, belonging, and career growth in a national network

The impact you'll have:

If you've led teams in complex, professional service-based environments, this is your chance to take that experience further. As Branch Manager with our BCS Cairns branch, you'll bring together people, process, and performance, ensuring the branch runs smoothly, meeting its compliance obligations, and delivers a service committees and owners can genuinely trust. Leading with clarity, accountability, and maintaining resilience.

What you'll do:

• Coach, guide, and develop your team. Setting clear goals and growing capability.

• Oversee branch operations, ensuring compliance with legislation, policies, and audit standards.

• Translate divisional goals into local plans with clear priorities and measurable outcomes.

• Manage budgets, track performance, and make sound decisions to achieve profitability.

• Model strong judgment and problem-solving in complex or high-pressure situation. Build confidence and trust with clients through clear communication and responsive service.

• Lead through change, competing demands, and emerging issues.

• Foster a culture of fairness, accountability, and continuous improvement.

What you'll bring:

• 5+ years of leadership experience in a customer-focused, compliance-driven environment (property, facilities, banking, insurance, or customer operations).

• Strata experience is a plus, but we'll support your learning through a structured onboarding.

• Proven ability to guide people, balancing accountability with empathy. Confidence managing risk and compliance in a regulated service-based industry.

• Strong understanding of what good service feels like for committees and clients. Financial and commercial awareness. Comfortable managing budgets and business results.

• Strategic thinking. Able to translate goals into plans and deliver measurable outcomes.

• Sound decision-making under pressure, with resilience and adaptability when priorities shift.

• Proficiency with Microsoft Office 365 and experience using CRM/workflow platforms to manage operations and reporting.

What's in it for you:

• Growth: Structured onboarding into strata, supported CPD/compliance training, regular feedback, and on-the-job stretch projects.

• Flexibility: Balance work and life with 50/50 hybrid options.

• Challenge: Work in a dynamic fast-paced environment

• Belonging: Join a culture built on collaboration and real relationships. You'll have access to a national peer network of experienced branch leaders who share knowledge and support each other.

• Giving Back: Be part of an organisation that supports communities and sustainability programs that make a real difference.

• PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.

Who is PICA Group?

We're Australia's leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we've enhanced community living by caring for one of our customers' most valuable assets, their home.

Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done

How to apply:

If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link.

At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.

For up-to-date information about PICA Group, visit us:

Careers at PICA Group

You must have the right to live and work in this location to be considered for this opportunity.

It is PICA Group's policy not to accept speculative CV's from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.