Operations Manager

21 hours ago

Cairns, Queensland, Australia Cummins Talent Acquisition Full time $90,000 - $120,000 per year

The role provides a great opportunity to continue to grow the business and lead the service and parts teams.  This is a hands-on management role and you will be responsible for managing a modern and strategic branch in Cairns that predominately supports our Power Gen, On-Highway and Marine customers

You will make an impact in the following ways:

  • Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
  • Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
  • Responsible for all functions and financial metrics for the branch.
  • Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
  • Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
  • Manages compliance with health, safety, and environmental standards and compliance.
  • Manages and facilities maintenance; manages leases; recommends changes to facilities as appropriate.
  • Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

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