Retail Store Supervisor

An exciting opportunity has arisen for a Hospitality Store Supervisor to join our expanding team As our business continues to grow, we are looking for a passionate and customer-focused supervisor to help drive Store sales, enhance customer experience, and support the overall efficiency of our hospitality store and Cairns operation.

The Position

Reporting to the Sales Manager, this supervisory role is key to ensuring our Hospitality Store achieves Sales and GP targets while delivering a high standard of customer service. You will also be tasked with providing sales and administration support for the Branch to assist the Sales Manager.

Key Responsibilities

Hospitality Store

• Achieve Sales and GP budget and specific KPIs
• Deliver a high standard of customer experience by providing expert product knowledge, tailored recommendations, and professional service – face to face, email and phone etiquette.
• Ensure merchandising, store presentation and housekeeping standards are kept at a high level
• Support the Sales team when they utilise the Store as a showroom for their customers to view products and provide customer leads
• Oversee cash handling, end-of-day reconciliation, and banking procedures, ensuring accuracy and security.
• Manage customer accounts, invoicing, and credit transactions in compliance with company policies.
• Ensure adherence to WHS policies, compliance requirements, including monthly audits and incident reporting and attendance at monthly safety meetings
• Build and maintain strong relationships with customers, suppliers, and internal stakeholders, identifying opportunities to improve store performance.
• Handle customer queries and complaints efficiently, providing timely solutions to enhance customer satisfaction and retention.
• Unpacking stock onto shelves, pricing stock, rotating stock, picking and packing orders, stocktakes
• Recruitment, Induction and training of new team members

Branch Administration & Operational Support

• Provide administrative and sales support to Sales Manager and the Branch
• Preparation of customer quotes
• Assist with branch rosters, leave management and general administration

About You

• Demonstrated experience in a similar retail role preferably in the hospitality or catering industries
• Passionate about retail, sales and delivering top-tier customer service and build strong customer relationships
• Excellent communication and interpersonal skills and confident ability to deal with team members, customers and suppliers
• Well planned and organised with strong problem-solving skills and attention to detail
• Confident in handling customer interactions, resolving issues effectively, and enhancing the shopping experience
• Knowledge of retail operations, including stock control, cash handling, and merchandising
• Experienced using POS/EFTPOS systems (experience using Pronto ERP is a plus)
• Demonstrated ability to sell and provide quality solutions for customers
• A solid knowledge of Health, Safety and Sustainability requirements aligned to a retail environment.

Why Join Us?

Working with Reward Hospitality means being part of a supportive and growing team. We offer:

• Competitive Base Salary and a quarterly incentive.
• Discounts on major retailers and our extensive product range.
• Opportunities for career progression and skill development.
• A dynamic and fast-paced environment where your contributions truly make an impact

The Company

Reward Hospitality is Australia's largest distributor of non-food consumables to a range of industries such as hospitality, catering, health & aged care, education, contract cleaning, mining & construction. Reward operates out of 17 sites across Australia and is owned by E.CF, the European leader in the distribution of small equipment and consumables to professionals in the hospitality and catering sectors founded in 1880. E.CF works in 12 countries through 8 subsidiaries including France, Belgium, Luxemburg, Switzerland, northern Italy and more recently branched out into Morocco, Dubai and Australasia. E.CF including Reward Hospitality employs 1,350 staff and its economical turnover (including franchised stores and affiliates) is in excess of $400m pa. As a part of the E.CF group of subsidiaries globally, Reward Hospitality's national capability is unmatched and it takes pride in its unique offering to the Australian market setting new benchmarks for the rest of the industry to aspire too.

If you are a customer-driven leader with a passion for retail and team success, we would love to hear from you

Apply today to be part of our exciting growth journey