Operations Manager

20 hours ago

Cairns, Queensland, Australia Cummins Inc Full time $80,000 - $120,000 per year

The role provides a great opportunity to continue to grow the business and lead the service and parts teams.  This is a hands-on management role and you will be responsible for managing a modern and strategic branch in Cairns that predominately supports our Power Gen, On-Highway and Marine customers.

Key responsibilities:

  • Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
  • Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
  • Responsible for all functions and financial metrics for the branch.
  • Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
  • Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
  • Manages compliance with health, safety, and environmental standards and compliance.
  • Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
  • Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

To be successful in this role you will need the following:

  • Proven experience as a leader, with a strong focus on HSE, RWE and talent management from a similar industry, with a good understanding of the transport industryis highly desirable.
  • College degree or  relevant experience in a similar capacity is preferred
  • Significant relevant experience required, including managerial and budgetary experience.
  • Have highly developed communication and influencing skills.
  • Be able to build strong, value creating customer relationships.
  • Have the ability to balance the needs of employees, customers, shareholders and communities.

Compensation and Benefits:

  • Annual Salary commensurate with experience
  • Superannuation
  • Participation in an annual variable compensation (bonus) program
  • Income protection insurance
  • PC software/hardware and a range of vehicles
  • Safety equipment / PPE and uniforms provided and a range of personal and professional benefits

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about

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