Renewals Specialist

At SafetyCulture, we unlock the potential of the working world. As the operational heartbeat of working teams, our mobile-first operations platform supports customers to perform checks, train staff, report issues, automate tasks and communicate fluidly.

Our mission – and your opportunity — is to help solve the challenges faced in an increasingly distributed workforce.

With the goal to have 100 million workers using our products every day, we're investing our resources into creating and shaping a better workplace for all.

We are growing fast and looking for talented, self-motivated people that value collaboration, growth and learning to join our team. As we continue to rapidly grow, a newly created opportunity has arisen for a Renewals Specialist to support our Global team.

As a Renewals Specialist, you will play a critical role in managing the renewal lifecycle for existing clients in a fast-paced, high-volume environment. You will collaborate closely with the Sales, Customer Success, and Revenue Operations teams to ensure smooth renewal processes, improve customer retention, and drive revenue growth.

This is an exciting opportunity for an individual with strong organisational and communication skills, who thrives in a high-pressure environment and is passionate about customer success.

How You Will Spend Your Time

• Renewal Management: Oversee the end-to-end renewal process for a high volume of customers, ensuring timely and accurate renewal agreements and contracts are executed.
• Collaboration: Work closely with the Sales and Customer Success teams to identify upsell, cross-sell, and retention opportunities during the renewal process.
• Customer Communication: Proactively engage with customers prior to their renewal dates to discuss renewal terms, address any concerns, and ensure alignment with their ongoing needs.
• Contract Administration: Ensure all renewal documentation is accurate, including contract terms, pricing, and billing details. Facilitate the smooth transition of renewals from the sales cycle to customer success teams.
• Renewal Forecasting: Maintain accurate and up-to-date renewal forecasts, providing insights to leadership regarding retention and renewal metrics.
• Process Improvement: Continuously review and enhance renewal processes to increase efficiency, reduce churn, and improve the overall customer experience.
• Data Analysis & Reporting: Generate and review reports on renewal performance, customer trends, and retention metrics to inform business strategies.
• Customer Support: Address customer inquiries related to renewals, ensuring quick resolution of issues and concerns to enhance customer satisfaction.
• System Maintenance: Manage renewal records, track renewal deadlines, and maintain CRM data integrity.

About You

• Experience: 2+ years of experience in a renewals, customer success, or sales operations role within a SaaS or technology environment.
• High-Volume Environment: Proven ability to manage a high volume of renewals and transactions while maintaining attention to detail and accuracy.
• Customer Focus: Strong customer service mindset with a passion for fostering long-term customer relationships.
• Communication: Excellent written and verbal communication skills; ability to engage with customers, sales teams, and cross-functional departments professionally and clearly.
• CRM Proficiency: Experience with CRM systems and other sales tools, with a deep understanding of renewal management workflows.
• Organisational Skills: Strong multitasking and organisational skills, with the ability to prioritise tasks effectively in a fast-paced, deadline-driven environment.
• Problem Solving: Ability to troubleshoot issues and find solutions in collaboration with other teams, particularly with customer concerns around pricing, contracts, and renewals.
• Team Player: Ability to collaborate and build strong working relationships across multiple teams (Sales, Customer Success, Finance).
• Analytical Skills: Ability to analyse renewal trends, report on key metrics, and make data-driven decisions to drive improvements in the renewal process.

At SafetyCulture, we care about people and growing the team, through:

• Equity with high growth potential, and a competitive salary,
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
• Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

You'll Also Receive Other Perks Such As

• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices.