Customer Success Engineer

4 days ago

Brisbane, Queensland, Australia COSOL Full time $80,000 - $120,000 per year

Customer Success Engineer – OnPlan

Location:
Flexible, Hybrid |
Work Type:
Full-time |
Team:
OnPlan

Are you passionate about solving real-world problems through technology and customer collaboration?

Do you thrive in a fast-paced environment where innovation and impact go hand in hand?

Join COSOL, a global leader in digital transformation and data exploitation with over 20 years of experience. Our Asset Management as a Service (COSOL AMaaS) model is transforming how industries manage their assets—from mining and utilities to public infrastructure and manufacturing.

About the Role

As a
Customer Success Engineer
, you'll help customers unlock the full value of OnPlan, our SaaS platform for maintenance planning and execution. This hands-on, customer-facing role blends technical expertise, problem-solving, and relationship-building to support retention, adoption, and growth.

Key Responsibilities

Adoption

  • Lead technical onboarding and implementation
  • Deliver tailored training and enablement resources
  • Ensure smooth integration of the OnPlan platform

Retention

  • Provide expert guidance on asset maintenance workflows
  • Advise on best practices and platform usage
  • Influence product development through customer feedback

Growth in Existing Customers

  • Build strong, multi-level relationships
  • Monitor customer health and proactively engage
  • Identify opportunities for expansion and added value
  • Manage projects and liaise with technical teams

Growth in Future Customers

  • Support marketing initiatives (case studies, webinars)
  • Participate in pre-sales activities and demos
  • Advocate for customer needs in the product roadmap

About You

You're a self-starter who takes ownership, builds trust, and delivers results. You communicate clearly and translate technical concepts into practical solutions. With hands-on experience in asset-intensive industries like mining, utilities, or manufacturing, you understand CMMS/EAM systems and thrive in customer-facing environments.

Qualifications & Skills

Essential

  • 3+ years in a technical asset management role
  • On-site experience in asset-intensive industries
  • Experience with CMMS/EAM systems
  • Familiarity with databases, APIs, SQL, or data tools

Desirable

  • Consulting experience
  • Strong problem-solving and communication skills
  • Ability to manage multiple accounts and projects

Why COSOL?

  • Flexible work arrangements
  • Competitive salary and benefits package
  • Innovative, supportive team culture
  • Opportunity to shape the future of asset management technology

COSOL is committed to fostering a diverse and inclusive workplace. We welcome applications from all backgrounds and experiences.

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