Customer Success Director

About Prometheus Group

Prometheus Group is built on a culture of self-starters, accountability, and results. For more than a decade, our team has proudly served the Asia Pacific market, building a loyal customer base across energy, utilities, mining, manufacturing, and other asset-intensive industries. Our software helps customers optimise operations, extend asset life, and achieve peak performance.

We're now entering a period of significant growth across APAC, fuelled by strong market demand and rapid solution expansion. To ensure our customers thrive with Prometheus, we're building out our leadership team in Customer Success.

The Opportunity

We are seeking a Customer Success Director to lead our enterprise customer success function in Australia and across APAC. This is a hands-on leadership role where you will set the regional strategy, manage a team of Customer Success Managers, and personally lead high-value accounts to ensure adoption, retention, and growth.

The ideal candidate is a proven enterprise customer success leader who can lead from the front — equally comfortable building strategy in the boardroom, coaching their team, and jumping in to directly own critical renewals and executive relationships.

What You'll Do

• Lead by Example
  
  Be a hands-on leader, directly managing a portfolio of strategic accounts while coaching and developing your team.
• Retention & Renewals Ownership
  
  Own customer health, renewal outcomes, and expansion opportunities across the region — ensuring predictable revenue growth.
• Customer Success Strategy
  
  Define and execute the regional customer success strategy to maximise adoption, value realisation, and long-term retention.
• Executive Engagement
  
  Lead from the front in C-level relationships, ensuring Prometheus is positioned as a strategic partner in every account.
• Team Leadership
  
  Recruit, mentor, and scale a high-performing Customer Success team, instilling a culture of accountability and excellence.
• Business Reviews
  
  Drive and participate in executive business reviews (QBRs/EBRs) to showcase ROI, align on strategy, and influence roadmap adoption.
• Cross-Functional Collaboration
  
  Partner with Sales, Product, Professional Services, and Support to deliver seamless customer outcomes and manage escalations.
• Customer Advocacy
  
  Champion the voice of the customer internally, driving product and process improvements.
• Operational Excellence
  
  Establish scalable processes, playbooks, and metrics that ensure both individual and team success.

What You Bring

• 10+ years' experience in enterprise software/SaaS customer success, account management, or consulting, with at least 5 years in a leadership role.
• Proven track record of owning renewals and retention in large, complex enterprise accounts.
• Experience as a player-coach leader who combines hands-on account ownership with building and leading teams.
• Strong understanding of asset-intensive industries (energy, utilities, mining, manufacturing) preferred.
• Demonstrated success in driving adoption, value realisation, and expansion.
• High business acumen and executive presence, with the ability to engage confidently at C-level.
• Exceptional communication, negotiation, and presentation skills.
• Bachelor's Degree in Business, Engineering, or related field; MBA is a plus.

Why Prometheus?

At Prometheus Group, you'll join a global rocket ship in enterprise software. We're scaling fast in APAC, investing in our people, and building a culture where leaders thrive.

Here's what you can expect:

• Direct ownership of the regional customer success function and renewals.
• The opportunity to lead from the front with strategic enterprise accounts.
• A high-growth global tech company with a collaborative, modern work environment.
• Ongoing leadership development and career progression.
• Half-day Fridays, health insurance and gym membership reimbursements, plus team events.

Prometheus Group is an equal opportunity employer. We welcome and celebrate diverse backgrounds, experiences, and perspectives—it makes us stronger.