Manager of Customer Success
1 day ago
Manager, Customer Success
Brisbane | Hybrid
At Hutly, we're using AI to make real estate smarter, faster, and fairer. Our products power thousands of property professionals every day - from digital forms and compliance to data and automation.
Our newest product, BuddyBee, is already transforming the way agencies work - acting as their AI sidekick to streamline tasks, improve accuracy and deliver faster answers.
Now, we're looking for a Manager, Customer Success to lead the transformation of our existing Customer Support team into a true Customer Success function - ensuring our customers not only get help when they need it, but achieve measurable outcomes and lasting value from BuddyBee and across the Hutly ecosystem.
What you'll do
- Lead the transition
: evolve our Customer Support team into a proactive, outcomes-driven Customer Success function. - Champion customer success for BuddyBee
: design and deliver onboarding, adoption and value realisation programs for agencies using AI to transform their workflows. - Operate and optimise the team
: coach and scale a high-performing team with clear rhythms, SLAs, and success metrics. - Harness AI to scale impact
: use automation to manage everyday queries, freeing the team to focus on relationships, insights and business outcomes. - Handle the big moments
: manage escalations and complex cases with empathy, clarity and precision. - Be the voice of the customer
: partner with Product, Engineering and Sales to close the feedback loop and inform product evolution. - Measure success
: track and improve adoption, satisfaction, retention and automation performance.
About you
- 5+ years' experience in Customer Success, Support, or Client Services within SaaS.
- Proven experience building or transforming a customer-facing function (support → success or similar).
- Confident leveraging AI and automation to improve customer experience and team efficiency.
- A natural leader and communicator - calm under pressure, strategic in execution.
- Analytical and operationally strong, with a focus on measurable outcomes.
Why Hutly
We're transforming real estate through AI - creating a smarter, fairer, and more transparent property ecosystem. This role puts you at the centre of that change - building the next generation of customer success for BuddyBee and beyond.
- Hybrid work environment
- Competitive salary and benefits
- Work with a collaborative, purpose-driven team
- Shape a customer success function from the ground up, with AI at its core
Ready to build the future of Customer Success - for a live AI product already reshaping an industry?
Apply now and help make BuddyBee every agent's new best friend.
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