Customer Success Specialist

• Award-winning, growing SaaS business founded by the creators of Xero
• Employee Share Option Plan. Work 100% remotely
• Help customers succeed and turn them into raving fans

About Upstock

Enlighten Talent is the preferred recruitment partner of Upstock.

Upstock is a multiple award-winning, high-growth SaaS start-up founded by the creators of Xero and on a trajectory to be one of the world's top B2B marketplace and eCommerce platforms.

Upstock's wholesale ordering platform is used by top buyers & suppliers in hospitality, foodservice and grocery. Upstock simplifies logistics, improves trading relationships, reduces costs and grows margin. Filling a critical gap in the hospitality and grocery industries they are helping businesses be more sustainable, profitable and fun.  

About the role

Joining our growing team as our Customer Success Specialist you'll be the go-to person for onboarding and supporting users, ensuring they maximize Upstock's SaaS platform. You'll advocate for customers, address their needs, resolve issues, and nurture relationships to drive platform success.

We're a modern, tech-first company, we don't do traditional offices. This role is fully remote, giving you the freedom to work 100% from home.

You will

• set up customers on our software and help connect apps via APIs.
• onboard new customers and provide guided tours of our app.
• support and nurture our customers to deliver exceptional service and cultivate ecstatic advocates of our product.
• conduct product demos, manage customer data, maintain our CRM, and understand customer workflows.
• participate in on-call rotations once every six to seven weekends.

You will bring

• an understanding of technology and skills in assisting customers in setting up software.
• an understanding of Saas and system integrations.
• previous experience in a customer facing role.
• excellent communication skills, both written and verbal.
• experience with remote work and enjoy connecting online for a large part of your day.
• previous experience using Intercom, HubSpot (or similar tools).
• knowledge of accounting and/or inventory systems e.g., Unleashed, MYOB, Xero. is a bonus.

About you

Proficient in digital tools and platforms, you'll understand how system integrations improve business processes, you'll be able to set up app connections using provided tools, and problem solve.

You'll have top notch communication and relationship building skills and you're driven by empowering customer success. Your high levels of self-motivation, dedication and focus on process improvement see you thrive in dynamic environments. Your master level skills in multitasking, technology leverage, and customer service turns customers into raving fans every time.

Your background might include (but is not limited to):

• working for a supplier currently using Upstock.
• A customer success or onboarding role with a system we integrate with (e.g. Xero, MYOB, QuickBooks, Unleashed, Cin7 Core/Omni, MS Dynamics)
• A technically minded admin role where you regularly deal with systems, workflows, or integrations.
• A hospitality background with strong admin or systems experience (e.g. inventory, ordering, POS).

Experience using our platform is highly valuable, so be sure to mention it in your cover letter if applicable.

Why Upstock?

You'll join a savvy, down-to-earth, passionate team where hard work meets fun. Be a part of a modern, fully remote, outcomes-focused business with great pay, ESOP, and the chance to grow with a leading award-winning SaaS business. Make waves in the industry, play a key role in future growth of the business, make meaningful contributions and embark on an exhilarating journey as an employee and shareholder.

Upstock won 'No1. tech startup to watch' with the NZ Herald and is named on Matchstiq's top 100 'best kiwi startups and tech companies to work for'.

ApplyApply now with your CV and a cover letter sharing why this is the role for you.  Please note you must have valid Australian work rights and be Brisbane based to apply.