Customer Success Executive

1 day ago

Brisbane, Queensland, Australia Avenue Full time $90,000 - $120,000 per year

What we do

We're Avenue, a fast-growing SaaS company based in Brisbane.

Were rethinking how businesses connect with their customers. Our platform helps service businesses capture, qualify, and manage enquiries faster and more effectively, so they can focus on what they do best.

We're a small but ambitious team (7 of us), passionate about building tools that make life easier for both businesses and their customers.

How we do it

Forget the clichés about ping-pong tables and late-night hustles. At Avenue, we believe in clarity, collaboration, and keeping things simple. Our culture is built around delivering value to our customers, while making sure our team has the space and balance to do their best work.

We're serious about solving real problems for real businesses and about finding time to try every coffee spot in Newstead for our Friday team catch-ups.

Your new day-to-day

As a Customer Success Executive, you'll be the go-to person for our clients. You'll ensure they get the most out of Avenue, build strong relationships, and help them see real results from our platform. Your role is part problem-solver, part educator, and part trusted advisor.

Day-to-day, you'll be:

  • Guiding new customers through onboarding and training
  • Proactively checking in with clients to ensure adoption and satisfaction
  • Helping clients get creative with how they use Avenue to improve their workflows
  • Collaborating with the product and sales teams to share customer feedback
  • Spotting opportunities for upsell or expansion when it makes sense for the customer

Skills & Experience

You don't need to tick every box, but experience in some of the following would be ideal:

  • 3-6+ months in a customer success, account management, or client-facing role
  • Excellent communication and relationship-building skills
  • Strong problem-solving ability with a customer-first mindset
  • Experience working with SaaS products or digital tools (not required but a bonus)
  • Comfort with CRM systems and data-driven insights
  • A knack for simplifying tech for non-technical users

You'll be a good fit if you…

  • Don't have all the answers, but love finding them
  • Value balance and life outside of work
  • Can turn client feedback into action
  • Wouldn't say no to a Friday lunch out with the team
  • Believe customer success is about building trust, not just closing tickets

How to apply

Send your resume to

Questions about the role? Email us or give Tom a call on
we'll get back to you within 24 hours.

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