Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia Joseph Joseph Full time $60,000 - $100,000 per year

At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world's leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.

We are looking for a passionate Customer Service Representative to join the team based in Sydney. The Customer Service team is the front-line interface with customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service.

What you will be doing:

  • Assisting the Senior Customer Service Executive in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.
  • You will be a subject matter expert in Joseph Joseph products, process, systems and customers.
  • Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
  • Timely response to all enquiries, working to achieve first contact resolution.
  • Develop and maintain strong professional cross functional relationships with (not limited to):
    • Finance/Credit Control: customer credit limits, credit memos, returns and customer payments
    • Logistics: VAS, customer order configuration, documentation and delivery fulfilment
    • Sales: aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth
  • Drive development of improved customer order process, service delivery and behaviours.
  • Ensure service level standards and KPI's are maintained to a high standard

What we need from you:

  • Experience in a customer service role is ideal, but not essential
  • Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
  • Experience working with ERP/system applications such as Netsuite or SAP
  • Brand experience preferred
  • Organisational skills with the ability to prioritise and multitask effectively
  • Approachable, empathetic, amenable and collaborative
  • Have a passion for service excellence

What you will get from us:

  • Competitive salary plus super
  • Holiday allowance
  • Company performance related bonus
  • An exclusive staff discount.
  • Volunteer days.
  • Holiday carry over scheme
  • Flexible remote working
  • Extra holiday days for long service
  • Refer a Friend scheme.
  • Training and Development
  • Team recognition scheme

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