Customer Success Manager
18 hours ago
As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards. Why this role exists At Tracksuit, Brand Champions turn brand health data into business momentum. You'll help marketers get max value from their Tracksuit dashboards so they renew, expand, and rave. You'll be the trusted partner for a portfolio of brilliant brands, educating, unblocking, and celebrating progress. As we scale a product customers love and a community marketers are proud to belong to, this role is central to Tracksuit's expansion. What you'll do: Onboard & activate: Set clear success plans and get customers to first value quickly.Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.Level up the journey: Champion playbooks and continuously improve our customer experience.Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication. What you'll bring: 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent).Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.Brand & marketing fluency—you get why brand matters and how to prove it.Data-literate and product-curious; comfortable guiding conversations with dashboards.Excellent written & verbal comms across exec, user and technical audiences.Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace).Our flavour of High Care + High Performance: kind, organised, ambitious, team-first. What success looks like (first 12months) Portfolio hits GRR/NRR targets with reliable, inspection-ready forecasts.Every account has a documented success plan and healthy adoption baseline.Clear expansion pipeline with repeatable motions aligned to ICP & segment.Customer insights inform roadmap, marketing narratives, and enablement.Playbooks improved with your fingerprints. $110,000 - $125,000 a year Please note: this role also includes up to 20% commissions on-top of base. We practice transparent compensation at Tracksuit, which means we put a real focus on fair compensation for our people and their roles. We run comprehensive full-cycle comp reviews annually, as well as rolling promotions when you've levelled up. Your salary is supplemented with our best-in-class benefits package, as well as generous ESOP. Why join us at Tracksuit? As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans. But don't take our word for it You'll be joining the: ⦿ Mumbrella Marketing Company of the Year 2022 ⦿ HRD Employer of Choice
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Customer Success Manager
3 days ago
Sydney, New South Wales, Australia 4Twenty Consulting Full time $120,000 - $150,000 per yearCustomer Success ManagerFull-Time | Hybrid Work EnvironmentWe're hiring for a Customer Success Manager for my SaaS vendor. They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc. You'd be looking after 30-45 accounts. KPIs...
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Customer Success Manager
1 week ago
Sydney, New South Wales, Australia Spin Personnel Full time $80,000 - $120,000 per yearWe're looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You'll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on position with...
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Customer Success Manager
13 hours ago
Sydney, New South Wales, Australia Kaizen Global Technologies Full time $100,000 - $150,000 per yearExperience: 7+ yearsLocation: Sydney/Melbourne- RemoteEligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).About the RoleWe are seeking aCustomer Success Manager (CSM)with strong experience in Salesforce projects. This role focuses on driving customer adoption, ensuring successful delivery, and building long-term...
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Manager, Customer Success
5 days ago
Sydney, New South Wales, Australia NiCE Full time $120,000 - $180,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Manager, Customer Success is responsible for leading a team that...
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Manager, Customer Success
6 days ago
Sydney, New South Wales, Australia NICE Full time $120,000 - $180,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Manager, Customer Success is responsible for leading a team that...
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Manager, Customer Success
15 hours ago
Sydney, New South Wales, Australia Datadog Full time $120,000 - $180,000 per yearAs a Manager, Customer Success, you will hire and develop a team responsible for the customer relationship, renewals, and growth across our existing customer base, coaching individual contributors to success. This role ultimately impacts our customer experience and retention at scale. This is an opportunity to join a company that's a leader in the space and...
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Manager, Customer Success
5 days ago
Sydney, New South Wales, Australia NICE Actimize Full time $120,000 - $180,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.The Manager, Customer Success is responsible for leading a team that...
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Customer Success Manager
13 hours ago
Sydney, New South Wales, Australia Darktrace Full time $80,000 - $120,000 per yearDarktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach...
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Customer Success Manager
18 hours ago
Sydney, New South Wales, Australia Kaizen Global Technologies Full time $90,000 - $120,000 per yearOverview:As a Customer Success Manager at the client, you will play a crucial role in ensuring the success and satisfaction of our customers. You will act as a strategic partner, working closely with customers to understand their unique needs and challenges. By providing tailored advice and recommendations, you will help them drive adoption of the client's...
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Customer Success Manager
1 week ago
Sydney, New South Wales, Australia N-able Full time $80,000 - $120,000 per yearWhy N-ableIT doesn't get better than this N-able isn't just another software company - we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid...
