Customer Success Manager

7 days ago


Sydney, New South Wales, Australia Kaizen Global Technologies Full time $90,000 - $120,000 per year

Overview:

As a Customer Success Manager at the client, you will play a crucial role in ensuring the success and satisfaction of our customers. You will act as a strategic partner, working closely with customers to understand their unique needs and challenges. By providing tailored advice and recommendations, you will help them drive adoption of the client's platform, manage complex releases, increase productivity, and minimize risk. Your consultative approach and expertise in the client's features and functionalities will enable you to articulate the value proposition of our platform and guide customers towards achieving their goals.

Key Responsibilities:

  • Act as a strategic and influential partner for customers, going beyond general discussions to ask questions and address specific pain points and use cases.
  • Identify areas of opportunity hindering customer success and provide tailored solutions and recommendations that require out-of-the-box thinking.
  • Improve team efficiency by optimizing previously defined processes such as templates or risk playbooks.
  • Collaborate with customers to build mutually beneficial success plans, tailoring meeting agendas based on customer attendees.
  • Clearly articulate the value proposition of the client's features and products using a strategic and consultative approach.
  • Conduct initial discovery to qualify opportunities for upsell, proactively communicating with Sales to support upsell motions.
  • Execute Quarterly Business Reviews (QBRs) using client data insights to identify trends, risks, and opportunities for increasing customer value and driving growth.

We Are Looking For Someone With:

  • Strong sense of accountability in following up with customers and holding others accountable.
  • Experience in addressing key challenges encountered by the client's customers, such as managing complex release processes, ensuring compliance and security, and optimizing development and deployment workflows.
  • Strong problem-solving skills and the ability to think creatively to find innovative solutions for customers' unique needs.
  • Experience in driving customer adoption and success through proactive communication, relationship building, and strategic planning.


  • Sydney, New South Wales, Australia NextGen Full time

    OverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...


  • Sydney, New South Wales, Australia NextGen Full time

    OverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...


  • Sydney, New South Wales, Australia 4Twenty Consulting Full time

    Base pay range A$100,000.00/yr - A$135,000.00/yr Customer Success Manager We're hiring for a Customer Success Manager for my Saa S vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growth Some of their customers include the likes of: JBhifi, Westpac, Samsung, Red Ballon, Glue Store, etc.You'd be looking after...


  • Sydney, New South Wales, Australia Pearson Full time

    Overview Pearson is looking for a Customer Success Manager with experience, passion, and proven talent to join our Higher Education team.As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy.You will be integral in building...


  • Sydney, New South Wales, Australia ECA International Full time

    Customer Success Manager - Global Mobility - Japanese SpeakingAs a Customer Success Manager, you will proactively ensure our customers achieve their goals using our platform and services and receive maximum value from them. This role requires a passionate and results-driven individual to be a customer advocate, problem solver and relationship builder. Strong...


  • Sydney, New South Wales, Australia ECA International Full time

    Customer Success Manager - Global Mobility - Japanese SpeakingAs a Customer Success Manager, you will proactively ensure our customers achieve their goals using our platform and services and receive maximum value from them. This role requires a passionate and results-driven individual to be a customer advocate, problem solver and relationship builder. Strong...


  • Sydney, New South Wales, Australia Kaizen Global Technologies Full time $100,000 - $150,000 per year

    Experience: 7+ yearsLocation: Sydney/Melbourne- RemoteEligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).About the RoleWe are seeking aCustomer Success Manager (CSM)with strong experience in Salesforce projects. This role focuses on driving customer adoption, ensuring successful delivery, and building long-term...


  • Sydney, New South Wales, Australia DoorDash Full time

    Door Dash Sydney, New South Wales, Australia Join or sign in to find your next job Join to apply for the Customer Success Manager role at Door Dash Door Dash Sydney, New South Wales, Australia Join to apply for the Customer Success Manager role at Door Dash About The TeamThe Customer Success Team is part of Door Dash's In-Store Business Unit and serves...


  • Sydney, New South Wales, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareDriven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient...


  • Sydney, New South Wales, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareDriven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient...