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Tier 2 Technical Support Engineer

2 weeks ago

Sydney, New South Wales, Australia Armis Security Full time $90,000 - $120,000 per year

Tier 2 Technical Support Engineer

This is a role for those based in Sydney area

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive de-escalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and ongoing development of our Customers.

What you will do…

Our Tier 2 Technical Support Engineer will provide second-level support with a focus on our EMEA and APJ-based customers. You'll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers' most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers. As part of your day-to-day, you'll take ownership of customer cases and troubleshoot customers' issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

What we expect…

  • At least 3 years of experience in a similar role - Must
  • Technical experience supporting Linux-based products - Must
  • Technical knowledge in Networking - L2/L3 - Must
  • Composing SQL queries and working with Databases
  • Industry experience in Cyber Security, particularly network security or application security, is required
  • Web troubleshooting is preferred
  • Cloud computing concepts is preferred
  • Experience with enterprise customer accounts
  • Working with Docker/Kubernetes-based environments is preferred
  • Experience with Scripting languages (Bash, Python or equivalent) is preferred
  • BS degree in CS or equivalent is preferred
  • Enjoy working with customers using excellent communication and problem-solving skills