Technical Support Engineer

Direct message the job poster from Solax Power Australia

Established in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.

With over 2,800 employees worldwide, we continue to expand and seek talented individuals to join our team. We believe that at SolaX, an international organization, your career can grow to new heights.

We are currently looking for a Technical Support Engineer based in New South Wales, Australia to support our customers, installers, and partners across the Australian markets.

Job Overview

As a Technical Support Engineer, you will act as the primary technical contact for SolaX's Australian customer base, providing advanced support for solar inverters and energy storage systems. You will be responsible for remote diagnostics, installation support, issue resolution, and technical training. Fluency in English is required, and knowledge of local industry standards is a strong advantage.

Key Responsibilities

Customer Support

• Provide professional technical support to customers, installers, and partners via phone, email, and remote access tools.
• Troubleshoot and resolve hardware and software issues with solar inverters and battery systems.
• Guide users through fault diagnosis and resolution procedures.
• Review solar and battery system designs to ensure compatibility with SolaX products.
• Assist with remote commissioning and configuration of installed systems.
• Collaborate with internal engineering and R&D teams to resolve complex technical issues.
• Document and escalate recurring product issues to the appropriate departments.

Training & Documentation

• Conduct technical training sessions for installers and distribution partners.
• Prepare and maintain technical documentation, user guides, and troubleshooting manuals.

Product & Process Improvement

• Identify trends in technical issues and suggest improvements to products or support processes.
• Keep up to date with the latest industry developments and regulatory requirements in Australia and New Zealand.

Requirements

Essential Qualifications

• Fluent in English (written and spoken).
• Technical experience with solar inverters, PV systems, and/or battery energy storage systems.
• Previous experience in technical support, field service, or technical engineering roles.
• Familiarity with solar monitoring platforms, remote diagnostic tools, and communication protocols.

Preferred Qualifications

• Understanding of Australian/New Zealand electrical codes, solar standards, and grid connection rules (e.g., AS/NZS 4777).
• Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field.
• Experience working with installers, EPCs, or distributors in Australia or New Zealand.

Personal Attributes

• Strong problem-solving skills and a commitment to customer service.
• Ability to manage multiple tasks and work independently.
• Adaptable, self-motivated, and eager to grow within a global team.

What We Offer

• Competitive salary and employee benefits aligned with Australian market standards.
• Opportunities for training, professional development, and international collaboration.
• A supportive, inclusive, and forward-thinking work environment.
• A chance to contribute to the renewable energy transition in Australia and the Pacific region.

How to Apply

If you're passionate about clean energy and want to make a difference in a fast-growing global company, we'd love to hear from you. Please submit your CV and cover letter to jojo@solaxpower.com

Join SolaX and help power a cleaner, more sustainable Australia

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service

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