Service and Warranty Coordinator

New Homes - Service and Warranty Coordinator 

•Join the most recognised and respected residential home builder in NSW

•Be a pivotal part of the client's experience

•Thornton office location 

From architecturally designed first homes to luxurious residences, from multi-residential projects to investment properties, McDonald Jones Homes has grown and evolved to offer a range of building services that cater to diverse needs, goals and budgets and today we are recognised as one of Australia's leading builders of residential homes. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group. 

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a bundle of benefits:

•Discount on building a home with any of our building brands (after qualifying period)

•Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury

•Purchased leave – opportunity to apply for up to 2 weeks extra leave each year

•Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit)

•Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more

•AIA Vitality health and wellbeing program

•A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)

•Employee assistance program to support your mental, financial and physical wellbeing

•A huge catalogue of online learning and ongoing professional development programs

•NAWIC and HIA corporate membership  

•Attractive remuneration 

•And so much more 

About the opportunity
The Service and Warranty Coordinator plays a vital role within our Service and Warranty team, reporting directly to the Team Leader. This position is focused on delivering seamless administrative support by coordinating inspections and scheduling trades, ensuring our new homeowners enjoy a smooth and positive post-build experience. In this role, you will:

•Provide an unbeatable customer experience

• Be responsible for efficiently coordinating calendars for our Serviceteam including organising appointments, trades and ensuring optimal utilisation of our serviceperson's time

• Issuing and maintaining service reports, ordering materials and processing returned onsite paperwork 

• Building and maintain strong relationships with internal and external stakeholders

• Successfully complete various administrative tasks with efficiency and excellent attention to detail

• This is a 12 month parental leave cover contract 

About you
You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:

•A focus on providing exceptional customer experiences

•Effective communication and administrative skills

•Outstanding organisational, and planning skills whilst working with competing priorities 

•Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

•A flexible approach and attitude towards your work due to changing priorities

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don't feel you tick every box, we encourage you to still apply. We'd love to have a chat with you about your career goals.

Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical. 

Apply today
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button.  To find out more about NEX Building Group go to NEX Building Group  Wilson Homes or follow us on LinkedIn 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.