eCommerce Lead

Job no: 943959

Work type: Permanent / Full time

Location: Support Office - Docklands

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

• Exciting opportunity in our Digital eCommerce Team
• Be a part of a fast-paced, collaborative team
• Flexible hybrid role – Docklands based office & the comfort of your own home

Myer is looking for an eCommerce Lead (Product Enrichment) to strengthen and elevate product content experiences across the MYER Group. This role is critical in maintaining the accuracy, quality, and presentation of product data, while driving operational efficiency and supporting the successful execution of key digital initiatives.

As the eCommerce Lead, you will lead the execution of all product enrichment, overseeing supplier engagement, and ensuring effective communication across internal and external stakeholders. You'll play a critical role in improving product content quality, streamlining enrichment processes, and delivering best-in-class product content experiences that support business growth.

About the role:

• Lead continuous improvement of product content in line with evolving customer expectations and industry standards.
• Assist in the development of product content strategies across the MYER Group
• Oversee supplier onboarding, training, and communication, ensuring compliance with enrichment guidelines.
• Provide oversight of product optimisation workflows, ensuring SEO optimisation, SLA adherence and timely delivery.
• Set direction and prioritisation for key brand and product launches.
• Drive ongoing process improvements for greater efficiency and automation.
• Ensure prompt resolution of NPS and compliance-related issues, maintaining a high standard of customer experience.
• Collaborate with cross-functional teams to deliver engaging, accurate, and conversion-driven product content.

About you:

• Previous experience in eCommerce or Merchandise role essential, preferably within the retail sector
• Highly organised with a strong attention to detail
• A passion for eCommerce and user experience
• A strong team player who is able to work collaboratively with both internal and external teams
• Ability to work within a fast-paced environment
• Experience with website analytics, ideally Google analytics
• Experience in eCommerce platforms, PIMs or search and merchandising tools
• Strong proficiency using Microsoft Office Suite – particularly in Microsoft Excel

Benefits to you:

• Generous team member discounts on all Myer products, including team-member exclusive discounts.
• Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
• A supportive leadership and team network to set you up for success.
• Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 30 Oct 2025 AUS Eastern Daylight Time