Customer Service Representative

1 week ago

Sydney, New South Wales, Australia Hays Full time $80,000 per year

Coordinator & Travel Claims Assessor – Global Response Centre

About Us

We're a leading insurance provider, dedicated to supporting customers in Australia and beyond. Our Global Response Centre is where compassion meets action—helping travellers and their families when they need it most.

The Role

Step into a role where every day brings new challenges and the chance to make a real difference. You'll be the reassuring voice for customers in emergencies, coordinating medical, travel, and repatriation services. You'll also assess travel insurance claims, ensuring fair outcomes and clear guidance.

What You'll Do

  • Welcome and support customers with empathy and professionalism.
  • Respond quickly to emergencies and guide customers through claims.
  • Assess travel insurance claims accurately and fairly.
  • Communicate clearly across phone, email, and live chat.
  • Proactively gather information and resolve enquiries.
  • Build rapport and resolve issues efficiently.
  • Keep high standards and accurate records.

About You

  • Degree qualified (travel industry certifications a plus).
  • Experience in claims assessment or insurance is desirable.
  • Outstanding communication and customer service skills.
  • High emotional intelligence, calm under pressure.
  • Proactive, organised, and detail-oriented.
  • Skilled at multitasking and using Microsoft Office.

Why Join Us?

  • $80K + super, plus Sunday shift loading.
  • Sydney-based, hybrid work model (2 WFH days).
  • Staff discounts, supportive culture, and career growth.

Working Hours

  • Start: Mon–Fri, 8:30am–4:30pm or 9am–5pm.
  • Move to: Sun–Wed, 7am–5pm (38 hours/week).

Ready to make a difference? Apply now and help us deliver peace of mind to travellers every day.

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