Call Centre Operator

1 week ago

Preston, Victoria, Australia CW Retail Services Pty Ltd Full time $40,000 - $60,000 per year
About Us

Chemist Warehouse Retail is Australia's largest retail pharmacy group with over 20,000 employees across our 600+ national store network. With a growing international presence in New Zealand, Ireland, China & Dubai - now is the time to join us.
 

About The Role

As a key member of our Call Centre Team in our Perth contact centre, you will play an essential role in delivering exceptional service to our customers. Your primary responsibility as a Call Centre Operator will be to respond to and resolve customer inquiries across multiple channels, with a focus on phone support, along with email and web interactions.

Role Responsibilities

No two days are the same in our busy & fast-paced environment, but your daily tasks will include:

 


•    Providing top-tier customer service by addressing and resolving inquiries quickly and efficiently.

•    Engaging with customers through phone, email, website, and social media, ensuring timely and clear communication.

•    Managing a range of customer queries, including online orders, product details, and service-related questions.

•    Following procedures to meet quality standards and ensuring compliance with external regulations and internal processes.

•    Meeting performance targets and KPIs to ensure we're always delivering our best.

•    Completing administrative duties as needed.

About You

To thrive in this role, you'll need to show us that you have:


•    At least 2 years of experience in customer service, preferably within a contact or call centre environment, retail or hospitality. 

•    A passion for meeting KPIs and working in a structured, goal-driven setting.

•    A professional and confident phone manner.

•    Excellent verbal and written communication skills.

•    Proficiency with technology—Microsoft Suite is essential, and experience with Genesys is a plus.

•    A natural empathy for customers, with a respectful and values-driven approach to your work.

Why Chemist Warehouse?

Our continued success is fuelled by our incredible team and our ability to innovate, stay competitive, and meet the evolving needs of the community. When you join us, you can expect:
 


•    A staff discount across all stores and brands, giving you savings every time you shop.

•    Access to numerous career development opportunities within a company that is as big as it is ambitious.

•    A supportive and energetic work environment where your passion and commitment are truly valued.

•    Access to EAP and support services

•    Free flu vaccinations

Ready to Join Us?

The successful applicant will be required to meet a satisfactory National Criminal History Check outcome. Interested in joining our team? Take the next step in your career with us. Apply today and explore limitless opportunities


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