Contact Centre Operator

4 days ago


Preston, Victoria, Australia Sigma Healthcare Full time $60,000 - $80,000 per year

Contact Centre Operator

  • Play a unique role in supporting healthy communities
  • Permanent full-time role - shift on offer: 10:00am to 6:00pm
  • Office location in Preston, VIC

Great opportunity to join a leader in the Healthcare industry with this highly customer centric role. Drive outcomes for our amazing customers through second to none customer journey.

The Company

Sigma Healthcare is a leading Australian full line pharmacy wholesale and distribution business. Sigma also has the largest pharmacy network in Australia, with over 1,200 branded and independent stores, including some of Australia's best-known pharmacy retail brands: Amcal, Guardian, PharmaSave, & Discount Drug Store.

The Opportunity

Ready to make an immediate impact? Reporting to the Customer Service Manager, this role will see you efficiently addressing customer enquiries and providing prompt resolutions, fostering strong relationships with internal and external customers.

Key Responsibilities include:

  • Providing exemplary customer service, resolving queries in a one-call resolution framework whenever possible.
  • Establishing and maintaining positive relationships with all Sigma customers and internal departments such as Logistics, Sales, Marketing, Promotions, Retail, Pricing, and IT.
  • Utilising the CRM system to maintain accurate customer records and escalate issues appropriately in line with company policy.
  • Building relationships and promote complete customer solutions

We are looking for:

  • Ability to work well in a fast-paced environment.
  • Effective relationship-building skills
  • Previous Customer Service experience
  • Proficiency in CRM, telephony, and other contact centre technologies

What's on offer:

When you join Sigma Healthcare, you join an Australian success story with over 100 years of proud history. Also, on offer is the opportunity to:

  • Receive a competitive salary package
  • Advance your skills and experience through ongoing training and development
  • Be part of a progressive, supportive and highly skilled team
  • Enjoy great employee benefits and access to health & wellbeing programs, as well as a Universal incentive program
  • Work for an organisation that plays a unique role in supporting healthy communities

Our culture is demonstrated through our values and behaviours; we are obsessed with delighting our customers, we act with honesty and integrity, we are resilient and focused, we deliver on our goals.

We are proud to be endorsed as an employer of choice for women by WORK180.

How to apply

Sound like your new home? Click APPLY today to submit your application via our Careers portal.

Anyone interested in applying should do so directly as we are not accepting applications through recruitment agencies.



  • Preston, Victoria, Australia CW Retail Services Pty Ltd Full time $40,000 - $60,000 per year

    About Us Chemist Warehouse Retail is Australia's largest retail pharmacy group with over 20,000 employees across our 600+ national store network. With a growing international presence in New Zealand, Ireland, China & Dubai - now is the time to join us.   About The Role As a key member of our Call Centre Team in our Perth contact centre, you will play an...


  • Preston, Victoria, Australia Sigma Healthcare Full time $60,000 - $80,000 per year

    Customer Service ConsultantPlay a unique role in supporting healthy communitiesPermanent full-time role - shift on offer: 10:00am to 6:00pmOffice location in Preston, VICGreat opportunity to join a leader in the Healthcare industry with this highly customer centric role. Drive outcomes for our amazing customers through second to none customer journey.The...

  • Casual Centre Cook

    1 week ago


    Preston, Victoria, Australia Goodstart Early Learning Full time $43,000 - $73,000 per year

    Goodstart is Australia's largest early learning provider. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and life.Role:Centre...


  • Preston, Victoria, Australia ForHealth Group Full time $450,000 - $550,000 per year

    General Practitioner – Preston (9km from CBD)$450k+ earning potential | Full books from day one | Sign-on bonusA rare opening at High Street Medical & Dental Centre, Preston – just 9km from Melbourne's CBD. With a GP recently relocating to NSW, an established patient base is ready for you.What's on offer:High billings + guaranteed minimum for 3...

  • Second in Charge

    7 days ago


    Preston, Victoria, Australia McArthur Full time $90,000 - $120,000 per year

    McArthur, one of Australia's most trusted recruitment partners in Early Childhood Education, is proud to be partnering with a highly regarded not-for-profit service in Preston.We are seeking a passionate and experienced Second in Charge to join their dedicated and long-standing team (average tenure 12 years). This is a fantastic opportunity for an Early...

  • Center Manager

    1 week ago


    Preston, Victoria, Australia The Learning Space Early Education and Care Full time $80,000 - $120,000 per year

    Centre Manager – The Learning Space PrestonFull-Time Leadership Opportunity"Please come to help with playing" – Miss A, 3Our children have spoken—and they'd love to welcome some new "big people" to The Learning Space teamWe're offering an exciting opportunity for a dynamic and passionate professional to step into a leadership role as Centre Manager at...


  • Preston, Victoria, Australia Advance Childcare Management Full time $115,000 - $120,000 per year

    We are a highly motivated, experienced and innovative team and we support our people to be their best. We are seeking a passionate and experienced Centre Director to lead our dedicated Teachers and Childcare Educators.This role will be based at our Early Learning Centre in the Hadfield/Preston area. You can view our website here; .Our Centre Director plays...


  • Preston, Victoria, Australia Melbourne Polytechnic Full time $120,000 - $150,000 per year

    INSPIRED BY CURIOSITY. UNITED BY PURPOSE. COMMITTED TO YOU.Vacancy Number: 151Position Title: Lead Educator Community, Child Youth and Family Intervention (CYFI) and Mental HealthEmployment Status: Full Time OngoingDepartment: Human Services and EducationLocation: PrestonAward Classification: Victorian TAFE Teaching Staff Agreement 2024 (EM1)Salary: $127,008...

  • Christmas Casual

    1 week ago


    Preston, Victoria, Australia Bras N Things Full time $35,000 - $45,000 per year

    Be In Good CompanyGood People– Join our team where we empower women to confidently be themselves, feel uplifted, included & empoweredLearn & Grow – Structured training for all employees that sets you up for successGood Careers – Opportunity to expand your career working within a fun and diverse team or across our 3 brandsGood Impact – Our community...

  • Christmas Casual

    7 days ago


    Preston, Victoria, Australia Bonds Full time $25,000 - $40,000 per year

    Be In Good CompanyGood People – Join an open, collaborative, straight-talking workplace that's charging forward towards a better futureLearn & Grow – Structured training for all employees that sets you up for successGood Careers – Opportunity to expand your career working within a fun and diverse team or across our 3 brandsGood Impact – Our community...