Contact Centre Operator

3 days ago

Preston, Victoria, Australia Sigma Healthcare Full time $60,000 - $80,000 per year

Contact Centre Operator

  • Play a unique role in supporting healthy communities
  • Permanent full-time role - shift on offer: 10:00am to 6:00pm
  • Office location in Preston, VIC

Great opportunity to join a leader in the Healthcare industry with this highly customer centric role. Drive outcomes for our amazing customers through second to none customer journey.

The Company

Sigma Healthcare is a leading Australian full line pharmacy wholesale and distribution business. Sigma also has the largest pharmacy network in Australia, with over 1,200 branded and independent stores, including some of Australia's best-known pharmacy retail brands: Amcal, Guardian, PharmaSave, & Discount Drug Store.

The Opportunity

Ready to make an immediate impact? Reporting to the Customer Service Manager, this role will see you efficiently addressing customer enquiries and providing prompt resolutions, fostering strong relationships with internal and external customers.

Key Responsibilities include:

  • Providing exemplary customer service, resolving queries in a one-call resolution framework whenever possible.
  • Establishing and maintaining positive relationships with all Sigma customers and internal departments such as Logistics, Sales, Marketing, Promotions, Retail, Pricing, and IT.
  • Utilising the CRM system to maintain accurate customer records and escalate issues appropriately in line with company policy.
  • Building relationships and promote complete customer solutions

We are looking for:

  • Ability to work well in a fast-paced environment.
  • Effective relationship-building skills
  • Previous Customer Service experience
  • Proficiency in CRM, telephony, and other contact centre technologies

What's on offer:

When you join Sigma Healthcare, you join an Australian success story with over 100 years of proud history. Also, on offer is the opportunity to:

  • Receive a competitive salary package
  • Advance your skills and experience through ongoing training and development
  • Be part of a progressive, supportive and highly skilled team
  • Enjoy great employee benefits and access to health & wellbeing programs, as well as a Universal incentive program
  • Work for an organisation that plays a unique role in supporting healthy communities

Our culture is demonstrated through our values and behaviours; we are obsessed with delighting our customers, we act with honesty and integrity, we are resilient and focused, we deliver on our goals.

We are proud to be endorsed as an employer of choice for women by WORK180.

How to apply

Sound like your new home? Click APPLY today to submit your application via our Careers portal.

Anyone interested in applying should do so directly as we are not accepting applications through recruitment agencies.

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