Customer service
1 day ago
Expert IT & Telco – Melbourne, VIC
Full-time | Entry-Level Opportunity
Kickstart your career in IT & Telco
We're looking for a motivated and detail-oriented Junior Customer Service & Administration Officer to join our growing team at Expert IT & Telco. This is the perfect role for someone ready to take their first step in the IT & telecommunications industry.
- Managing sales handovers from start to finish
- Reviewing paperwork and creating accurate job notes
- Answering phone calls
- Submitting and tracking orders
- Updating customers at each step of the process
- Booking and coordinating SIP porting and installations
- Handling overflow calls and transferring/admin logging
- Assigning and submitting mobile SIM cards for clients
- Scheduling IT installations with customer and service team approvals
- Strong communication skills – confident on phone and email
- Attention to detail and solid organisational skills
- Positive, can-do attitude and willingness to learn
- Ability to juggle multiple tasks and work to deadlines
- No prior industry experience required – training provided
- Full training and mentoring provided
- Supportive and friendly team environment
- Career growth opportunities in IT, customer service, and telco operations
- Exposure to an exciting, fast-paced industry
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