Online Operations Officer

1 week ago

Preston, Victoria, Australia CW Retail Services Pty Ltd Full time $90,000 - $120,000 per year
About us

About the company:

Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.

Functional responsibilities

  • Oversaw Click & Collect, Fast Delivery, and Omni services by monitoring system performance

  • Managed the Click & Collect mailbox, providing support and assistance to stores

  • Compiled and analysed weekly data on sales and revenue across Click & Collect, Fast Delivery, and Omni services to identify trends and insights

  • Supported the rollout of new business initiatives, including Omni services

  • Developed training guides and resources for store use

  • Maintained departmental documents on MyWeb to ensure easy access for stores

  • Handled inbound and outbound calls with stores to resolve Click & Collect, Fast Delivery, and Omni enquiries

  • Built and maintained strong relationships with stakeholders and store owners regarding Click & Collect, Fast Delivery, and Omni operations

General responsibilities

  • Provided accurate and timely information to the Store Projects Manager across all areas of responsibility

  • Supported team members in the performance of their roles and responsibilities

  • Ensured compliance with all company policies, procedures, practices, and guidelines in carrying out accountabilities

  • Took reasonable care to maintain personal safety and the safety and wellbeing of others in the workplace

  • Undertook additional projects or activities as directed by management, as required

Qualifications and experience

  • Strong customer service skills

  • Advanced IT skills, including proficiency in Microsoft Excel:

    • Creating and analysing tables

    • Data analysis and validation

    • Extensive use of formulas

  • Knowledge of Microsoft Access, with the ability to quickly learn and adapt to new software

  • Experience with Click & Collect programs (highly regarded)

What you should know

Aside from the usual things you should expect from any organisation, we also offer our team the following:

  • Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
  • Discounted hot/cold food and drink at our Head Office on-site cafe.
  • Free flu vaccinations.

We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.

If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead


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