Client Support Officer

Support Stronger Health Outcomes for Aboriginal & Torres Strait Islander Communities
Join the Southern Queensland Centre of Excellence in Inala as a permanent full-time Client Support Officer, helping Aboriginal and Torres Strait Islander clients access culturally respectful health and wellbeing services.
Your New Role
In this meaningful community-facing role, you will support Aboriginal and Torres Strait Islander clients to navigate the healthcare system and access culturally appropriate services. You will advocate for clients, build strong relationships with partner organisations, and ensure a respectful and supportive experience for all community members by:

• Working closely with clients to overcome barriers to accessing health and social support services.
• Facilitating referrals, providing practical assistance and offering advice on health, self-care and wellbeing.
• Engaging with other health professionals and community agencies to coordinate support.
• Ensuring services are delivered in culturally safe, respectful and acceptable ways.
• Maintaining accurate documentation, follow-up procedures and service records.
• Upholding high standards of practice and supporting quality, safety and ethical workplace practices.

About You
You are a compassionate, community-minded professional who is committed to supporting Aboriginal and Torres Strait Islander peoples and building culturally safe, trusting relationships. You bring strong communication skills, organisational capability and a genuine interest in improving health outcomes, with:

• Demonstrated experience working effectively with Aboriginal and Torres Strait Islander clients in a health or community context.
• Strong communication skills, including written reports and accurate activity recording.
• Ability to assess client needs and provide advocacy, referrals and tailored support plans.
• Sound judgement, problem-solving skills and a respectful, non-judgmental approach.
• Well-developed organisational, interpersonal and teamwork skills within a multidisciplinary service.
• Ability to work within defined scope of practice, following policies and guidelines.
• Capacity to build and maintain strong relationships with community members, partner agencies and stakeholders.
• Mandatory requirements such as VPD compliance, Class C driver's licence and ability to work legally in Australia apply.

Check out our quick tips and application essentials

What We Can Offer You

• The opportunity to make a meaningful difference in the lives of Aboriginal and Torres Strait Islander clients.
• A supportive, culturally informed workplace connected to community and driven by values.
• Strong team culture with experienced health professionals, Elders and community partners.
• Access to flexible working arrangements that support work–life balance.
• Professional growth with opportunities for skill development and learning.
• The chance to be part of Metro South Health—Queensland's most diverse and community-connected health service.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together .

Occupational group
Administration